My new room sensor arrived. It refuses to connect. About every 50th time, it finds the device but after I click save on the naming page it doesn’t show on the sensor list.
Also there is a type-o on the connect page when you view it from a shared account. It says “You can not connect a sensor on a shared device”. It should say “cannot”.
Performed a Factory Reset on the Sensor and removed the Battery
Deleted it from the App, if it is there
Restarted the T-Stat via the App Settings location
I waited a couple of hours (I was out of the house).
Then when I came home, I started one at a time (I have 6). Go to the T-Stat and click on the Pill Shape to get to the Remote Sensor Screen. Then put the battery in one sensor. Click the Green Plus on the App, Tap quickly the Pairing Button on the remote sensor and wait for it to connect. It could take a little time (but not too long). Name it. Also, make sure you are relatively close to the T-Stat during setup as it seemed to be faster.
Hmmm, I am on an Android. Did test with my iPhone Xs and it worked as well.
I do know there is a setting on the iPhone which needs to be on, you may want to check the App and make sure Local Network is turned on. Not sure that is going to fix anything, but something to check.
I would also reach out to Wyze as it could be a defective device, calling has been better for me, but here is a link to the Support page followed but the contact info:
Support has informed me that beyond this there is nothing more to do. I’ve submitted logs and was told to wait for the next firmware to fix the issues but wasn’t told what the issue was. They worked for 3 days then just stopped reporting in the app. Oh well.
I have a three pack. They all connected, but they do not update and when they are added to the comfort, I see a red exclamation point. I have reset all three and reconnected as well as reset t-stat…the sensors do not update at all