I just received my wise thermostat for Christmas. My wife used the online web checker to make sure it was compatible and when I check online it is. However when I’m setting it up with the app, it says it is not compatible.
I have White Yellow Green and Red wires. Please help me! We are huge WYZE fans and really want this to work.
I found a wire label wrapped around where they are conjoined with wire nuts that has this written on it.
White = W1
Brown = W2
Yellow = Y1
Red = R
Pink = Y2
Blue = C
Green = G
From the first photo, it looks like there should be a blue wire in the thermostat cable that’s your “C” wire. It probably wasn’t needed by your old thermostat so perhaps they just snipped it off since there was no place to connect it. Try unscrewing the old thermostat plate and pulling the cable a bit (hopefully there’s some slack) to see if you have a blue wire – if so, mark it “C” and try the configurator again.
Thank you both!!! It’s working and there was a blue wire that was snipped. I had some slack so I pulled about 4" out and stripped it and labeled it. Thank you again so much for the support!