Hi, I got a WYZE starter kit that came with the Camera and Sense kit earlier this year.
Upon trying to get the sensors set up, I could never get them to work. So they sat unused until about a month ago when I finally dedicated some time to figure out what I was doing wrong.
After a lot of research and troubleshooting online, I found that others were in a similar situation and ended up requesting a replacement set which worked.
I did this, WYZE support was great and sent me a new set, and sure enough I still can’t get them to work. I think the chances of me getting two DOA sets is pretty slim, so I’m not afraid to admit I’m doing something wrong. I work with Technology and have done almost everything I can think of to troubleshoot.
I’ve tried plugging the base into multiple cameras
I’ve tried taking the batteries out and replacing them
I’ve done every combination of holding buttons on base and device
Tried paring in another room, right on top of the base, a foot away, etc.
The only thing I haven’t done is tried paring on a completely different network, assuming there is some unknown problem with my network.
I just wanted to see if anyone else has been in a similar boat and figured out what’s wrong.