Hi, I got a WYZE starter kit that came with the Camera and Sense kit earlier this year.
Upon trying to get the sensors set up, I could never get them to work. So they sat unused until about a month ago when I finally dedicated some time to figure out what I was doing wrong.
After a lot of research and troubleshooting online, I found that others were in a similar situation and ended up requesting a replacement set which worked.
I did this, WYZE support was great and sent me a new set, and sure enough I still can’t get them to work. I think the chances of me getting two DOA sets is pretty slim, so I’m not afraid to admit I’m doing something wrong. I work with Technology and have done almost everything I can think of to troubleshoot.
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I’ve tried plugging the base into multiple cameras
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I’ve tried taking the batteries out and replacing them
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I’ve done every combination of holding buttons on base and device
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Tried paring in another room, right on top of the base, a foot away, etc.
The only thing I haven’t done is tried paring on a completely different network, assuming there is some unknown problem with my network.
I just wanted to see if anyone else has been in a similar boat and figured out what’s wrong.