We have some firmware that will brighten your week! Sun Match, a timer, and multi-product grouping have been added to Wyze Bulb Color! We also have some bug fixes including adjusting the voice prompt volume on Wyze Sense Hub.
Known Issue: There is a user interface bug that makes it look like hub volume has not been changed to the low or mid settings. Upon re-entering the Hub Settings page, the display will revert back to the previous setting. The actual volume will be changed and saved.
Been running these updates as a beta tester. They are great updates. Glad you all mentioned the minor bug with the HMS Volume. Being transparent is always a good thing.
Glad to see steps being taken to get it fixed. Sounds a little better, but I’ve got to say, personally I still think there’s work to be done. Low is completely inaudible, and the highest volume is what I would consider Mid. Definitely would not startle a burglar the way it would have when it was first launched (or the way my Wyze Doorbell Chime would at full volume, haha). Speaking of which, the volume setup for the Doorbell Chime (slider 1-8) would probably be more of a large scale people pleaser than the current HMS setup with the 3 levels only.
Additionally, would love to see you guys build a Known Issue Status page similar to what the WD MyCloud has established on their site. Again, I think it would please alot of the customers and avoid tons of people feeling unheard/unsatisfied with the customer service of the products they’ve purchased. We can all sit here and assume you guys know everything that is happening, which typically ends up in an angry customer base. Or you could initiate a live model of something the customers can check, and say, “Ah! Okay, so it’s not just me, something is ACTUALLY going on that Wyze is actively fixing.”. Again, in my opinion, Wyze’s connection with their customer base is both their biggest strength AND biggest weakness… We like feeling like even as you grow or struggle we’re all a part of this together as if the days of being a start-up haven’t changed… You guys deliver some amazing high-quality smart home device that kicks all the competitors asses from a pricing perspective, and we get pumped waiting for those e-mails announcing a new launch so we can jump on the pre-orders! But it quickly feels disconnected when we have to wait a month or even more than a year for solve updates in the case of the Wyze Lock/Google Assistant connectivity. We are definitely here for the ride, just try and keep us updated better in regards to the bumps along the way please!
agreed. I know they are working hard at getting back to their origins after the 18 months of Covid and still fighting with the Chip Shortage and Shipping. I have been a community member for many years and also signed up to be a beta Tester for both the App and Firmware, it is fun seeing what is coming. However, there are some issues at times, but I enjoy the challenges. I have also seen improvements over the years including seeing more Wyze Staff going through these forums and providing insight or support when needed.
Shipping for 16.4ft is estimated to begin by 10/22 .
Shipping for 32.8ft is estimated to begin in November . SOLD OUT
Wyze Light Strip orders are now planned to start shipping by 10/22.
Orders for the shorter 16.4ft will be able to start being fulfilled first, while orders for the longer 32.8ft should start shipping a few weeks later in November.
Almost time to bring some color into your living space. You stoked?
16.4FT: 0% SHIPPED
32.8FT: 0% SHIPPED
Wyze Light Strip Pro
Shipping is estimated to begin in November . SOLD OUT
Wyze Light Strip Pro orders are still planned to start shipping in November! Thanks so much for your patience
Seems like after the last firmware update the V2 sensors will no longer trigger??
Ie. Motion sensor triggers Color Bulb to turn on, or clear sensor triggers plug to turn off…
Only the triggers from my original V1 sensor is showing in the rules’ history. No trigger history from V2 motion sensors for several days. I even deleted them from my app, re added, re did the rules… and still, nada.