Preorder Shipping Update #45 Week of 10/13/2021

Preorder Shipping Update #45

Week of 10/13/21!

Hey besties!

I’m Jimmy from Wyze and I’m back to let you know how progress is going on your preordered items. Let’s get into it! :man_running:t4:

First, some weekly reminders.

Preorders happen a while before shipments start, so don’t forget that you’ve gotta let us know if you’ve moved since you placed your order!

  • Think we’ve got out-of-date information? Contact our support team ASAP ! I’m sure the person that moved in your old place would appreciate the gift, but that’s not what you’re payin’ for.

The dates that you see in these emails are estimates for when devices will start to ship .

  • I’ll do my best to get as specific as possible once devices start shipping so you have an idea when your specific order will ship. We’re working on changes behind the scenes to make this experience more personalized in the future.
  • After shipping, our partners will work on getting your package to you. Please give about 4-14 business days for your new device(s) to complete their journey.

Not in the contiguous US? If you’re in Hawaii, Alaska, or Puerto Rico, it could take up to 2-4 weeks to get your package to you.
Wanna hang out with other Wyze fans? Our communities are a great place to see what’s possible with your Wyze gear (or if you want to stare longingly at photos of products you haven’t received yet). We love new faces, so feel free to join us!
…Now on to the good stuff! :man_dancing:

Quick summary.

…Not interested in the nitty gritty?
Here’s a quick look at the changes this week.
Wyze Night Light’s remaining preorders have started shipping about 6 days early, and are all planned to ship by 10/30.
Wyze Cordless Vacuum orders have finished shipping. Accessories should all finish shipping by 10/15.
Wyze Sense Leak Sensor and Probe orders have finished shipping.
Wyze Light Strip orders are, more specifically, expected to start shipping by 10/22.


Note: Preorder shipping estimates will continue to fluctuate due to seaport congestion.

I get it, you’re probably hearing a ton about seaports right now. Us too - the time it takes for any company to receive and process imports that arrive via the ocean has increased dramatically and is now reaching historic highs. :sleepy:

Since this process isn’t controlled by Wyze or the partners that we work directly with, it’s super difficult for us to create accurate estimates until the inventory clears through the port. Sometimes this takes over two months! For now, our only option is to push estimates out a ways to hopefully leave enough time for the employees at the port to process our shipments, and in some cases where we really aren’t sure how long processing will take we may have to abstain from projecting a date for a short period of time. We’ll continue to track this and adjust as needed.

Please keep the hard-working folks at the seaports in your thoughts and bear with us – as always you can expect open and honest communication from me every week along the way. :blue_heart:


Wyze Night Light

Orders from May 25th
Finished shipping.

Orders from May 26th - June 1st
Should finish shipping by 10/30.
We’re making some major progress! We just started shipping more Wyze Night Lights and we still plan to finish shipping these out sometime this month.

I know it’s been a while, but thank you so much for all of your patience! We’re excited to light up your life in the next few weeks. :bulb:



Wyze Cordless Vacuum

All outstanding preorders have finally shipped!
HEPA Filter
Should finish shipping by 10/15.


Foldable Vacuum Tube
Should finish shipping by 10/15.


Mini Motorized Brush Tool
Should finish shipping by 10/15.


Battery Pack
Should finish shipping by 10/15.


Phew! We’ve finally finished shipping the last of our Wyze Cordless Vacuums, including my own! Hope you folks are enjoying your new vacuums as much as I am. :smiling_face_with_three_hearts:

Accessories have all started shipping and are already almost done, too! We plan for all accessories to finish shipping by this Friday, 10/15.

I know it’s been quite the journey, so thank you all so much for your patience throughout this process. Now, let’s declare war against those dust bunnies that have been gathering around during our WFH!


Wyze Sense Leak Sensors and Probes

All outstanding preorders have shipped.
All done! This will be the last update that includes Wyze Sense Leak Sensors and Probes since we’re done shipping.

We’re totally stoked that so many of you are enjoying making your Wyze Home Monitoring Systems a little smarter. :sparkles:

16.4FT: 0% SHIPPED

32.8FT: 0% SHIPPED

Wyze Light Strip

Shipping for 16.4ft is estimated to begin by 10/22 .

Shipping for 32.8ft is estimated to begin in November .

Wyze Light Strip orders are now planned to start shipping by 10/22.

Orders for the shorter 16.4ft will be able to start being fulfilled first, while orders for the longer 32.8ft should start shipping a few weeks later in November.

Almost time to bring some color into your living space. You stoked?

16.4FT: 0% SHIPPED

32.8FT: 0% SHIPPED

Wyze Light Strip Pro

Shipping is estimated to begin in November .
Wyze Light Strip Pro orders are still planned to start shipping in November! Thanks so much for your patience.


Wyze Scale S

Shipping is estimated to begin in early December .

In case you missed it, Wyze Scale S is Wyze’s latest preorder product! It’s got almost all of the features you know and love from Wyze Scale at a lower price. Learn more by clicking the button above, and compare between the two by clicking the comparison button at the top. They’re still in stock, if you’re interested!

Shipping is planned to start in early December.
… Just in time for your New Year’s resolution.

That’s all for this week!

Thanks for hanging with me for another round of updates! I’ll be back with more next Wednesday.

See ya around, friends! :v:
—Jimmy from Wyze