Wyze Robot Vacuum Firmware 1.6.199 and 1.6.202 Gradually Released! - 3/22/22

I’m also one of the original pre-order owners stuck on .113 who has been waiting for firmware updates for multi-floor AND internal wall fixes ever since I first used it. (Also have purchased A LOT of various cameras and a handheld vac, but that’s irrelevant.) My wife is already frustrated with the robot vacuum and never uses it.

I feel like we’ve been strung along for a long time and it’s super frustrating. Jason, maybe print out these posts of frustration and leave them on the desks of people who can show a little bit of progress to early adopters. (…or if you’re working remote, drop them in the company Slack?)

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Do you really think they care about their customers!!?? They have enough sheep who will stick by Wyze no matter what that they don’t need the complainers! Try posting any complaints on the Wyze Facebook group and see how fast you get attacked! They just want this issue to go away! Just like they data breach they had a couple years ago! People defended them during that too!!! What needs to happen is a class action lawsuit for stating a product has features that is doesn’t!

I do this A LOT.

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Hi,

I also bought our Wyze Robot Vacuum on preorder, (Rosie has 20,476 mins. of scooping up dog hair), and have been mostly very satisfied. We have firmware 1.6.130. We have multi-floor mapping! But would really use spot cleaning. Yes, feel a bit abandoned by Wyze.

We also have 4 cam pans, w cams! Scale handheld vac, and buds. Come on Wyze… take care of your customers.

Thanks,

diArdi

Mark

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Mine is one of the pre-orders and is currently stuck on the 1.6.113 firmware. While I am a bit disappointed that multi-floor may not ever come to my vacuum, I am happy with it overall. I’ve run it almost every night on our main floor. Sure there were some quirks I had to figure out, but it’s given me very few problems. My cleaning history is currently showing over 300k sq feet cleaned and almost 35k minutes cleaning. If/when it starts wearing out I’ll replace it with one of the newer v1.5 vacuums (that’s how I think of them) from Walmart or maybe a v2 (self-empting plus mopping function please!) if one comes down the pike.

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How about upgrading those of us with 133 firmware on the Robot Vacuum!!?? You update the locks but not those of us with a vacuum that was being sold with outdated firmware!!!

Some good news and hope for others:
I received my third replacement today for a vacuum purchased at Walmart in December that came with 1.6.113…and this one actually had an updated firmware version.
My first replacement also came with 1.6.113, so it went back.
My second replacement would never complete the setup process (it wouldn’t connect to the server) so it went back.
This third replacement is the first one that came with markings that it is refurbished (which I’m not too excited about) but at least it has the updated firmware that has the feature that are advertised on the box-- version 1.6.202.

My advice to others who are looking for the updated firmware… keep calling Wyze and requesting a warranty replacement. Eventually you’ll get a working product.

This is what I received from Wyze support after requesting an exchange in late January

I see that you are requesting a replacement unit for your Wyze Robot Vacuum since you wanted to have firmware version 1.6.306. My sincerest apologies if I was not able to get back to you sooner. No worries, I will do my best to explain this to you.

I was able to review the email thread thoroughly and you are correct, a firmware (version 1.6.306) will be released soon for users like you to have the multi-floor feature available. With this said, a replacement unit will not help you update to firmware version 1.6.306 since it has not been released for production. As of now, there is no ETA on when this firmware will be released but I can guarantee you that we will update all of our users through our newsletters or a pop-up notification on your Wyze app.

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And also from Wyze support

Wyze Robot Vacuums that have firmware version 1.6.306 is only available in Walmart. This means that these vacuums are only shipped directly to Walmart. Our team does not have the power to control how products are shipped to retailers. In addition to this, we don’t have these types or versions available in our inventory for us to ship them out to you. If we had them in stock, there would be no problem in processing a replacement for you.

It is not that I don’t want to help, but my team doesn’t have a way to control or access the inventory and we have no control over this as we are not part of the next stage.

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You just clarified the COMPLETE DISORGANIZATION within the Wyze company! The right hand didn’t know what the left hand is doing!!! How to you release a product for sale to a retailer with ZERO CONTROL or knowledge of its distribution!!! For you to release TWO VERSIONS OF FIRMWARE to the same store is complete incompetence!!! I purchased mine from Walmart and it has 113 firmware and NOT 306!!! You people haven’t even apologized or acknowledged your blunder…sounds very similar to your data breach a few years ago! The 306 firmware was PROMISED the month of February! I WILL file a class action lawsuit agains Wyze if that doesn’t happen! You advertised features on the box that were SOLD AT WALMART and those features are NOT WORKING on many of our vacuums!!! Plus you DID know about the different firmwares because the packaging was different on each one! So this shows knowledge of the deception!!! I’d say this makes for a quite compelling case against you! If you know how to actually contact your legal team you may want to!!!

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I picked up a cheaper Eufy for $80 at walmart to use downstairs. Left the wyze upstairs. Works well enough for me. Not too unhappy about not getting multi floor cleaning as I’d have to manually move the wyze upstairs anyway. But it is disappointing about the promises made about the firmware and the lack of communication. Oh well

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I purchased this in 2020 during pre-order. My robot vacuum is crippled and wouldn’t connect to wyze app. I was moving houses during the time so I unboxed this after 1 year and warranty is over. I am stuck with a vacuum as good as irobot first gen vacuum. Wyze hasn’t been able to tell me how to manually update the firmware through the onboard micro usb port.

@Rin - Where is this micro usb port on the Vacuum ?

BTW, for all of us waiting on the promised firmware update, I highly doubt it is going to happen. If you can’t be without the new firmware, and are still in the return period for Walmart, my suggestion would be to return it.

Head over 13:44

You have to take the robot apart.

I’m no longer in the return window! What I WILL DO is file a class action lawsuit against Wyze for false advertising!!! I have the box with all the proof I need! I’ve already talked to an attorney about this.

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Hey there! I have the Wyze Beta app and I’m still stuck on 1.6.113 nearly a year later. How can I get 1.6.202, .306, + or whichever is the current version?

I’m on the same situation as you are Trying to setup my vacuum but it’s not getting added to the app for some reason It’s connecting properly to my wifi as I can see the device fine but failing to add it on the app Its so frustrating and can’t use it yet as I havent done any mappings yet :frowning: Any help would be greatly appreciated

In my case, the only solution was to get a new device under a warranty exchange. I was never able to get that particular vacuum to talk with Wyze’s servers.

Still waiting for firm ware update. Still at 1.6.113. Was expected 1/2023 … nothing. Now Feb. Still nothing. Come on Waze. What is the current lie on when we will get this update?

I’d really appreciate an update on this issue soon. Feeling kind of strung along. Very reminiscent of the sensors that were promised as an addition to the thermostat a few years ago. Overall good products, but definitely gives pause on consideration of future purchases.