Sorry to hear you’re still having issues man. That is extremely frustrating to say the least. I have 4 of the problematic plugs. They have been relatively solid for me since the last firmware update. With that said, approximately once every two months or so I’ll have one of my four plugs go offline. Personally I can live with this, but it is still a bummer. With that said, it is FAR better than all four of them going offline on a weekly basis!
I’m curious, when you’re not making changes or rebooting your network equipment, do you have any problems?
I have three plugs. They are plugged into each other and sitting on a shelf They are much improved from February, but not 100%. Had one kick out after a few weeks and pulled them all while I could. I can’t rely on them for remote use for a month or two at a time.
Have 3 Kasa and an Amazon plug with almost zero issues over 4 months. (The amazon kicked out once, but that’s been in place about 2 years and had run for over a year with no issues).
The Wyze app is really good but a plug or light just needs to reliably do its thing. The advanced features don’t make any difference if it’s sitting there with a blinking blue light.
Have had Wemo for years. Very limited issues but they are pricey compared to others. Now I know why. I have heard of the Kasa plugs before, I might start giving those a try. What drives me nuts about this is I just want one type of hardware from one company. Switching between apps or getting a generic app that is made to house different devices from different companies along with the handicap of limited features or some features not working…no thanks.
Well well well…it looks like there are still some issues with the 2021 plugs. (Which likely explains why WYZE has released a 2022 plug.) I had a planned internet service outage that lasted from 4:30am until approximately 8:30am today. My WiFi access point and internal network was up and running the entire time, but my cable modem service was down and out. When the cable modem came back online, I was assigned a new public facing IP address.
When I woke up at 6:30am all of the plugs were blinking their blue lights, which was totally expected since they had no WAN connectivity. Unfortunately, when my cable modem service was restored 4 of my 6 2021 WYZE plugs continued to blink and did not reconnect properly. (Yes, I bought 2 more recently because the original 4 seemed solid.) The first thing I did was reboot my WiFi access point. That brought one more online, so I now had 3 of 6 blinking. I walked around and manually unplugged each one, waited 30 seconds, and then plugged it back in. All 6 of them are now functioning as they should.
This should be an easy enough test for anyone to perform. Unplug your cable/DSL modem when you go to bed and then plug it in when you wake up. Do all of your 2021 WYZE plugs reconnect like they should? My guess is no.
I have restarted my cable modem as well as my WiFi access point in the past and it had not caused an issue for my 2021 WYZE plugs. However, having the WAN down for approximately 4-hours caused major issues for my 2021 WYZE plugs. Hopefully I’m never out of town when my cable modem service goes down for several hours!
This behavior appears to be normal. I say that because it is a widespread problem, with no proferred solution except to manually reconnect the switch to the network. And as another poster pointed out, this makes them useless for anything important.
I find this especially annoying because I am always able to manually reconnect the switch to my network from its permanent location. Given that, I cannot understand why the switch (a) loses its connection, and then (b) is unable to re-establish the connection without manual intervention. This seems like a simple thing, but I have had this problem with multiple Wyze outlets.
I have a box of three switches and four plugs sitting on a shelf. I needed the plugs to work and after the upgrade had one fail after a few weeks. Replaced them all.
The switches never left the box. One was for a double-gang box with the rounded cover. It was going to be some work to get it in and didn’t want to do that to find out if it would stay connected. Used a Wyze bulb instead (outside light) and it’s worked really well.
I get that all hardware can have issues, but need stuff that works reliably when I’m 1900 miles away from it. And yeah, they’re the only Wi-Fi hardware I have that doesn’t auto-reconnect.
Honestly…… doesn’t anyone else find this issue going on for over a year a little ridiculous? Sure sounds like the only way it gets “fixed” is through a class action lawsuit. Too many users having issues with these plugs constantly going “offline” with no fix or legit support from Wyze. That’s no way to treat your customers who paid good money for said products.
I’m beyond sick of it. Even worse is something WYZE said was working back in July of 2021 that they still do not have fixed - WPA3 for V2 cameras. I cannot even get an update (from the WYZE employee I’ve been working with here on the forums) as to when this functionality will finally be available. In the mean time he readily admits to modifying the firmware release notes such that nobody can easily see that WYZE once promised and touted the functionality. I’ve been waiting for over 18 months now with no end to the wait in sight.
I was on a chat with support and “Alyssa” wanted me to confirm all of the steps I followed. I’ve done everything listed on the support forums and FAQs. I have 10 Wyze Plugs in my home. 6 older models (prior 2021) and 4 newer 2021 models. The 6 older ones each connected in less than 30 seconds each BUT all of the “new” ones failed during the Bluetooth setup.
This is a complete joke. All 10 worked fine during set up process and worked from November through the Christmas holiday controlling indoor lights. Then suddenly ALL 10 went OFFLINE and now only the 6 older models will successfully make it through setup.
Now honestly…… I’m no software engineer, but someone’s “upgrade” broke the functionality of the Bluetooth 2021 models and Wyze needs to own that and fix these stupid things or refund our money. THEY DONT WORK!!!
Seems like a replay of a year ago. The upgrade broke the plugs. Instead of offering users the ability to revert to the previously working fine firmware, we waited for months while they bricked out on a routine basis. The fix after months of waiting was still hit and miss.
I am a software architect/Engineer and if you can’t fix a self-created issue on a critical aspect of your software in a few days, you swallow your pride and roll back to the prior version. This should have not been an issue as the non-upgraded plugs continued to work fine. At least offer the option to do so. Sure, it disrupts versioning and may require changes to how you note updates, but it’s a no-brainer to keep your customers with a functioning product.
I switched the plugs out to Kasa, which aren’t perfect and lack some features, but they at least turn stuff on and off per the schedule without issues.
To be honest, all six of my 2021 plugs have been online and functioning since the last firmware upgrade. About a week or two prior to the last 2021 plug firmware upgrade I did have one of the six go offline for some unknown reason. When I got back home, after a week out of town helping family, I simply unplugged it and plugged it back in. That did the trick, but should not have been required in the first place.
Based on my personal experience with WYZE over the course of the last (nearly) 5 years, I no longer recommend them and when someone asks me about them I tell them to find a different solution. Kind of bums me out as I started as a major fan-boy of WYZE. My purchase of the original Outdoor Cams (two of them that are great paper weights) was the beginning of the turn for me. Then the 2021 plug issue, then the V2 camera WPA3 support that they promised over 18 months ago, and now V3 camera firmware that has to be installed manually every time there is a new release. Can you believe WYZE now has two firmware paths for V3 cameras? Yeah, they have slipped big time and there are many good reasons I tell people to look for a different solution.
I started with a pan cam, and have three of them now, which have been solid performers. Like you, I was a major fan boy but after outdoor cams and a doorbell missing events, the whole thing with the plugs (not practical to unplug them from 1900 miles away, lol) I wasn’t happy.
Still using the outdoor cams, but they’re backed up both another brand. Plugs are sitting in a box, along with 3 switches I never installed. I was afraid I’d have to put a smart electrical panel in so I could reset the breakers to reset the switches and plugs
I’ve got 4 2021 plugs and have had zero connectivity issues with them since the release of FW 1.2.0.206 on May 11, 2022. They all run local schedules which did have some issues until the the January 3rd 1.2.0.233 FW update, but this update fixed the local schedule issue.
I’m very happy with them and am able to comfortably recommend them to friends and family.
Following up on my last post, I installed the Jan 3, 2023 firmware update for the Wyze Outdoor Plug. Two listed fixes related to weak connectivity, and failure to reconnect to the network.The plug has remained online for 18 hours so far, a record for this plug. Let’s hope the Wyze developers are regression testing this functionality before issuing future firmware updates!
I’ll have to give them a shot again. I had a failure when testing after the update last summer in less than 3 weeks, which was not acceptable for my use case.
Last night I decided to try to “reconfigure” the four 2021 plugs that I’ve been having issues with. I got the 1st set up in less than 5 minutes (still much slower than the pre 2021 plugs) but it FINALLY worked. Then I moved to the 2nd one and it failed 3x in a row. Another waste of time. I see some others here stating they will recommend them to friends and family? Seriously? You don’t see all of the other people having a multitude of issues? I’m not recommending this junk to friends and family and have them upset at me when they have nothing but issues with them.
This doesn’t help fix the issue, but know a lot of Wyze plugs work as designed. I have 6 and they just do what they have been programmed to. The only Wyze plug that gets goofy is one my wife unplugs to use her blow dryer. Sometimes it doesn’t reconnect right away.
The Wyze plug uses one socket on the GFI outlet, and partially covers the other socket. Would be nice to have the plug rotate.
AGGGGGHHH.
I really thought this was fixed. Its NOT!
last week I unplugged my router for 10 seconds the plugged it back in. Now I see 3 of my plugs have been offline and will not reset by unplugging/replugging- 1 is only 3 feet from the router. and yes, I keep the firmware updated.
What is going on with these? Its been how long with this issue? well over a year? I think it started in 2021 and its still a problem?
Has anyone been able to send them back for replacement or Money back? this is riddicuous. is should be fixed before all these “Wonderful” new products keep getting released
I agree that there is still some sort of underlying issue with the 2021 plugs. Provided your router and or broadband modem remain online and never have an outage the plugs work well. Should your broadband modem or wifi router experience an outage, there is a decent chance you will experience an issue with some of your 2021 plugs reconnecting to the network when the outage is resolved.
Personally, I believe WYZE is very aware of the design flaw and has yet again swept the issue under the rug. This explains why they came out with another version of their plugs. Yup, 2022 plugs are the latest model. I’m twice bitten thrice shy when it comes to WYZE plugs. In other words, after the initial plug fiasco and the 2021 plug issue that I can reproduce, I will not be investing in any more WYZE plugs in the foreseeable future.
As far as I know we are all well past the warranty period. So no, as far as I am aware nobody has received a refund nor a free upgrade to the 2022 plugs.
They are much improved from February, but not 100%. Had one kick out after a few weeks and pulled them all while I could. I can’t rely on them for remote use for a month or two at a time.