Cofounder of Wyze here. As you know we had an outage this morning driven by an issue with our partner AWS. Cameras are starting to come back online for live viewing, but we are now restricting access to the Events tab while we investigate a possible security issue. We’re so sorry and will get your c…

Hi jtbright219, I finally was able to work on my camera following your advice and it WORKED!! Thank You,

Thanks for the transparency on the issue and of course the fix. Most companies would bury the issue and leave people wondering. Your explaination lends confidence. Stuff breaks and you have the right idea to fix and explain.

I did get the letter, however what is the latest on the camera offline issue…all of my cameras are offline again today (Tues 20th 2024).

The “letter” is BS. I’m still having problems with it either going live or saying is connecting. It stops playing when u do click on an event so u have to hit pause and play again then it plays just to have it keep happening. None of this was a problem before last week. It’s now Tuesday 20 February …

I don’t know what Wyze is doing on their end, but it seems some cameras take a long time to get online. I have an old V2 that took a week. I have a Pan Cam V3 that hasn’t connected until today, from the last service outage. I left both powered up during that time.

Ok, so this morning 21st, I updated the Wyze app on my tablet and my tablet is now able to connect. However, I still have one SECURITY camera at my Vacation home in the Sierra Nevada Mountains that is 3.5 hours away that is offline and will not recover (oh and it’s snowing like crazy so what now … …

@k5er What model of camera is still offline?

I have 25 cameras offline. I can’t begin to tell you how excited I am to have to deal with this, AGAIN. Seems to be a regular occurrence. WYZE needs to fix this already!

Love the sarcasm :slight_smile: but, hey give them some time. Rome was not built in a day :rofl:

Wyze Outage and Investigation of Security Issue

Wyze News

k5er February 23, 2024, 10:48pm 157

Since I have a mix of models … and the camera that is off-line is at my vacation home … so is there a way to see what model when its off-line?

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Wyze Outage and Investigation of Security Issue

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