The website says masks that I purchased on 17 Apr has shipped but I never received an email with a tracking number and they have yet to respond to any messages.
Do they ship from China to me?
Just another customer here, but if you post a follow-up with your order number @UserCustomerGwen may be able to step in and get you some support. She’s been very helpful on some similar threads. They are shipped from within the US but there have been some issues with availability and logistics.
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Appreciate the help.
When I log in to the website, it doesn’t show I purchased anything. I did manage to create a ticket. Will wait to see what happens there.
Thank you for your time.
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Please post your ticket number here for @UserCustomerGwen to reference.
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If you have order numbers or support ticket numbers please post them here and I will get someone to look into them on Monday
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@WyzeJasonJ offering his voluntary support on a Saturday night, think they should put you on the payroll! 
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@UserCustomerGwen I think you really, really should look into this thread…payroll? lol
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If Jason ever decides to go with a career change, I’ll snap him up in a heartbeat for my team. But in the meantime, I’m grateful for all he does to help our beloved forum. 
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