Wyze is the WORST! I keep being led on about an unfulfilled order! They could not care less!

Cameras
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1

I have tried to get help with receiving my order and have received absolutely no help. I have been told multiple times that the order has been reprocessed, though I think I am being lied to because I see no confirmation by email or in my account. I have been a loyal customer, and now I am questioning why. What can I do to get what I paid for? Can anyone here help me?

2

When you reached out, were you given a ticket number? If so, can you provide it here?

3

Hi @georgefneuhaus,

I looked into this to see what the issue was. I did verify, and the order has been reprocessed as they stated, It has also already shipped out. It looks like the error on receiving email was that there was a typo in the system that had it as gamail . com instead of gmail,com. I had them fix the email address in the system and I will DM you the new order number.

4

First time: Wyze Ticket 5044188. Second time: no ticket number provided, and I was told orders would contact me. That was last week. I never heard anything. Today Wyze Ticket 5061369. Again told I would see an email, but I still haven’t. I was also given a new order number, but I do not see it on my end. No email confirmation, no new order in my account. I would just like to know if I will be receiving the cameras at some point.

5

You’re fast! Thank you!

6

You’re welcome.

8

I placed an order June 26. Should have arrived June 27, per the initial email. It is now July 14 and no update and Wyze keeps giving me the run around. There has been zero updates regarding shipping since July 2. Has anyone had an issue like and either received a refund or the products? I am so sick of hearing the run around!!

9

Is there any chance of you helping me please? I feel like everyone at Wyze is giving me the run around and i am extremely dissatisfied.

I placed an order June 26. Should have arrived June 27, per the initial email. It is now July 14 and no update and Wyze keeps giving me the run around. There has been zero updates regarding shipping since July 2. Has anyone had an issue like and either received a refund or the products?

10

I have had good luck buying Wyze cameras on Amazon. They always arrive as expected.

It is best to purchase Wyze subscriptions (like Cam Plus) directly on the Wyze web site.