I have tried to get help with receiving my order and have received absolutely no help. I have been told multiple times that the order has been reprocessed, though I think I am being lied to because I see no confirmation by email or in my account. I have been a loyal customer, and now I am questioning why. What can I do to get what I paid for? Can anyone here help me?
When you reached out, were you given a ticket number? If so, can you provide it here?
Hi @georgefneuhaus,
I looked into this to see what the issue was. I did verify, and the order has been reprocessed as they stated, It has also already shipped out. It looks like the error on receiving email was that there was a typo in the system that had it as gamail . com instead of gmail,com. I had them fix the email address in the system and I will DM you the new order number.
First time: Wyze Ticket 5044188. Second time: no ticket number provided, and I was told orders would contact me. That was last week. I never heard anything. Today Wyze Ticket 5061369. Again told I would see an email, but I still haven’t. I was also given a new order number, but I do not see it on my end. No email confirmation, no new order in my account. I would just like to know if I will be receiving the cameras at some point.
You’re fast! Thank you!
You’re welcome.