Wyze, I don’t know how else to get through to you guys but I have an issue with a recent order. I ordered a camera on December 1 and I still haven’t received it! I contacted your customer service department and nothing! You guys couldn’t even find my order! I just contacted your shipping company… nothing! I’m out almost $90! Someone needs to respond to me ASAP!
Welcome and there is nobody from WYZE here, 99.9% are other users. How did you order on the WYZE Web site or someplace else? Did you get an order confirmation and an order/confirmation number. If you did post the numbers here maybe one off the moderators can help you.
I ordered it from the WYZE shop website. Confirmation number is US-9132419.
Shipping tracking number is UUS5C16615514552330
I’m sure someone will come along tomorrow and try to help you out with your order. Maybe @WyzeJasonJ can check for you during business hours on Monday, hang tight, don’t blow a gasket.
Thanks… I hope someone can help me with this. Contacting customer support was a joke! The AI couldn’t find the order #. And the support staff never got back. Last time I go through WYZE to order anything!
Welcome to the Forum, @durazoarturo! 
Did you get a ticket number when you contacted Wyze Support? That would typically be a 7-digit ticket number in the form of “Wyze Ticket #######”. If you did and you have that number, then posting that here can be helpful in escalating your case. If you didn’t, then you can create a ticket by telling the Support chatbot create ticket (you may have to input that more than once, unfortunately) and then submitting the form within the chat window. It will want your name, e-mail address, and a one-line description of the problem.
@Antonius already pinged Jason, and that’s whom I’d expect to be able to get this addressed for you, but I’m asking for this additional piece of information (the ticket number) in case that can help things along and be here for when Jason is able to see this topic.
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Wyze Ticket 4688082
I received an email stating they were closing my ticket… but the issue was never resolved!
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Thanks for sharing that. I’m going to see if I can bump that and have someone from Wyze take a look and provide some input.
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I just got off the phone with WYZE. The order was lost, now they’re shipping out a replacement. Hope this one arrives before next year. Lesson learned… not ordering from them again. Thank you for your communication.
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I’ve never had an issue with delivery. I’ve had 14 cams delivered by the mail man and the last one was by Amazon.
You’re welcome, and thanks for providing another update. I’m still interested to know if we can learn something from the escalation I submitted, but I’m glad to know that they’re taking care of you nonetheless. I know that some community members prefer to order their Wyze stuff from Amazon, and I’ve had good service in the past ordering both from Amazon and directly from Wyze. I don’t know if you use Wyze subscriptions or not, but I think the general consensus among the community is that you get the best price and service with those if you order directly from Wyze.
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I have 4 cameras, all ordered through Amazon, I saw the solar powered one, i figured WYZE is a reputable company and this happened. But, at least they are sending a replacement.
Hi, I am sorry I am late in seeing this. Have you received your order yet? If not I will see what I can find out.
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Good news! The camera arrived today. Thank you for reaching out and thank everyone in this chat room that reached out. Once i was able to speak with the call center, the following day I received communications from Wyze. The item was lost at a warehouse and the Wyze representative expedited a replacement unit. All is well and Merry Christmas to everyone!
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