I have received and activated my Wyze Home Monitoring, and I shared the hub with significant others’ Wyze account. How do I give her a pin to deactivate the alarm? Is it also possible to add her number if the alarm is triggered and I’m not able to answer my phone?
Currently, only 1 pin and one phone number. Not sure what sharing the hub gives in the way of benefits since you can’t do anything with the hub. All alarms and control of the HMS is through the account with the HMS service. If you want others to be able to arm/disarm and cancel alarms they will need to login using your account for now.
This is currently on the Wishlist
Agreed. Make it work Wyze!
Agreed. The system is nice and simple, but too simple in this regard. Granting access for guests while out of town or different family members is quite standard for almost all security systems. Please add this update asap.
If I had known there is only a single pin I would have got a Ring instead. Multiple users with individual pins is a seriously basic functionality. Please enable this needed functionality.
I agree. I would not have purchased this system if I had known that I cannot put in separate PINs for different users. I agree it is a basic functionality. ADT has had it for over 20 years. Without the ability to create separate PINs, you can’t give someone a temporary code. As it stands now, if I only want a guest to have the code for one week, I have to reset my own PIN and tell everyone else who uses the system there’s a new code. That’s impractical.
WYZE - I really hope you will fix this.
Any update on this basic funcitonality
Yep was definitely disappointed when I found out about this limitation. The Wyze door lock has multiple users why can’t the home monitoring system can’t have the same function.
I have almost everything you guys made so far…and in some cases more than one. So I thought, I suppose I should go ahead and buy this Wyze home monitoring, a million sensors and set it up. I spent all morning putting everything up and programming but not before removing my ENTIRE old system (2-gig) using Alarm.com. I set up the Wyze system, and booom. the shoe drops. ONLY ONE PIN/USER???
REALLY GUYS? I sure hope you are fixing this and pronto! Check my account and see what an amazing customer I have been so far. This just doesn’t make sense with all the tech here. I was thinking, well, I just share my home monitoring with my husband and he can create his own pin. WOW, just WOW.
This forum is primarily a user-to-user community. Wyze employees do not actively monitor this forum. Wyze is currently developing a multiple PIN feature for the home monitoring system. We haven’t heard timing on release of this sorely needed feature:
BTW, the Hub supports up to a maximum of 100 sensors.
I couldn’t agree more. This is a major deficiency in the Wyze product and I could never recommend the system to anyone else because of it. Blows my mind that this isn’t standard functionality.
I am assuming this has landed on deaf ears?