I get events, but they wont play. I used to get the video error 09, now its just black screen with the circle spinning. When that stops, I can download the video, Must use Google photos to play the video. Events can be seen on web portal but they are rotated 90 degrees. Help Desk claims they need ‘to look into this’, but I heard this issue is pretty well known to them.
Thank you so much for providing me with the log ID.
Our engineering team received your log and is now aware of this concern. Your log and other information, together with the troubleshooting steps that you tried will be greatly helpful for the ongoing investigation. I may not be able to give you a timeframe for now as to when the update will be released because we are still working on it. Once we deploy the patch fix for this issue, you will receive notifications in your app that will encourage you to update it.