Thank you for this survival advice.
The only “warning” you get before being charged after the first month is an email at 3AM about 10 minutes before the charge goes through.
I suspect this is actually an illegal practice - having to ‘opt out’ of signing up to pay for something.
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Happened to me too. Only ‘notification’ that I would be charged was a 3AM email about 10 minutes before the charge… Gee. I didn’t see it in time…
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I too was duped by this fraudulent practice, however I cannot find anywhere online to cancel the subscription. My account dhows no subscriptions and no recent orders even though I have an email with an order number and PayPal keeps getting charged. I canceled the auto payment on PayPal to prevent future ripoffs. Even customer service says I have no subscriptions, yet billing keeps happening.
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Welcome to the Wyze User Community Forum @dtirecyclers! 
How did you first order the cam that came with the trial subscription?
If ordered thru the Wyze Store on their Website, subscriptions will be found in your account at services.wyze.com.
If you ordered elsewhere, including thru the Wyze App, the purchase and the subscription was most likely processed thru the Apple\iPhone App Store. Unfortunately, Wyze has no ability to manage or change subscriptions obtained thru the OS App Stores.
If it is an Apple\iPhone App Store subscription, it must be cancelled thru the App Store. Another user previously posted a contact phone number for them: 512-884-5022
If it is a Wyze direct subscription, it can be handled by Customer Support
Wyze is deceptive and fraudulent.
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Perhaps it isn’t in your best interest to continue to do business with them going forward.
The best of luck to you in resolving your issue.
Thats how they make their money. I just had the same ting happen to me. Deceptive? More like fraudulent to not remind a customer that their ‘free trail’ is out and asking to continue. Also deceptive because it seems like that checkbox has to be checked to make the purchase. Does it let you continue if you dont choose the (not) free trail??
Yes. It is not required to be checked to purchase a Cam. I have Cam Plus Unlimited so I always double check that it is unchecked when I buy new cams.
I have suggested MANY times that every customer with a subscription should be getting an email, push notification, and in app message two weeks, one week, and one day before every Auto Renewal, to include Trial transitions to paid subscriptions. I have also suggested that these Subscription Reminder correspondences should be outside of the restrictions of your set Communication Preferences so that they are not able to be deactivated by customers accidentally.
I suggested long ago when these started in the store checkout that the box should NOT be defaulted to checked. It looks like they have updated it so that it is unchecked by default it will stay unchecked in future orders (confirmed). But, I also suggested that there needs to be a Mandatory Checkout Popup that requires confirmation from the customer to proceed. The Popup would inform the customer that there is a Subscription in their Cart, that the subscription will Auto Renew at the end of the term, and it will provide an external link to the Terms and Conditions of Wyze Subscriptions. I haven’t seen that yet.
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A NOTE ON UNLIMITED PLANS
Just a heads up that one of the things we have done for customers is that even if you accidentally buy a Cam Plus license somehow, if you have Cam Plus Unlimited we will auto-cancel that license in the background. There is nothing you need to do. Shoutout to @WyzeSeth for pulling this off.
We pushed for this while seeing so many customers with CPU (what we call Cam Plus Unlimited internally) accidentally signing up for other subscriptions.
A NOTE ON THE CHECKMARK ON PRODUCT PAGES
Also, as of today we have completely removed the auto-checked box for Cam Plus and Cam Protect on ALL camera product pages. To get the free trial, you will have to intentionally click on the check box.
This was a very hard decision to make haha. We will most likely end up sacrificing an absurd amount of subscription revenue because of this one, seemingly small change… BUT we have seen these comments and heard the feedback, and we want you to know we are listening and taking it to heart, so we removed the auto-check anyway.
All we ask for in return is that if you are a fan of our subscription plans and features, and what they offer, please subscribe and/or encourage others to subscribe. It’s what gives is the ability to keep making cameras and other products you love. Give us feedback if you find things wrong with Cam Plus, Home Monitoring, or Cam Protect. God-knows we need it haha, but please consider consider subscribing.
I will do everything in my power to make it worth your hard-earned money and build something you love and use every day.
Cheers,
Matt Van Swol
Head of Subscription Growth
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These shady[Mod Edit] have been doing this to me too, and I didn’t catch it for a while because one subscription was being billed through the web and one through the Apple app store. I just figured it out because the shady [Mod Edit] AGAIN tried to get me to sign up for ANOTHER subscription.
They tried this crap saying “Oh, it was our fault your cam plus subscription was cancelled, so here’s 60% off the one month price.” So if I hadn’t checked my subscriptions they would have gotten me for a third subscription.
Seriously, [Mod Edit] Wyze. I have been a long time Wyze customer since they first started releasing their products, and I’ve bought a ton of them. But it wasn’t until I got their crappy [Mod Edit] security system that I’ve decided to stop buying their products.
They literally FORCE you to pay for a monthly subscription in order to use it. You don’t even have the option to turn the thing on if you’re not actively subscribed to it. So you’re stuck with the thing after your free trial of the Wyze Monitorng subscription runs before you even realize that the stupid system won’t even let you arm it without continuing to pay.
I’ve tried talking to their support and they are purposely unhelpful. Shady [Mod Edit] company and I’m sorry I ever purchased any of their products! If there is ever a class action lawsuit against them, I’m fully onboard!
MOD NOTE: Post edited to conform to the Community Guidelines.
Huh? I have 7 Wyze cams, ordered at various different times over the last year or so, not a single one forced me into a subscription, nor have I ever paid a cent to access or use the cameras. I don’t recall ever having to uncheck any box to not get a subscription.
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Welcome to the community. I’m sorry to hear about all your frustrations.
FYI, you can still use all the sensors without a subscription. My brothers use the Wyze sense hub and all the sensors without any subscription just fine. They just created 2 shortcut rules they call “Arm” and “Disarm” and they click arm to turn on notifications for their sensors, and then click disarm to turn off the notifications. They also set schedules for it to automatically do this at night or when they leave for work, etc. They use all the sensors just fine without a subscription. They also get to use automations/rules totally free without a subscription. The monitoring works just fine without a subscription, but obviously we don’t get the professional monitoring subscription if we don’t pay for the professional monitoring subscription. That doesn’t mean that the devices themselves don’t work fine without a subscription though. They do. You can even set up a schedule to have those sensors trigger an alarm if they are opened during certain times. There are even ways to integrate them into 3rd party solutions like Home Assistant and use them in really advanced monitoring ways, all without a subscription. The subscription isn’t needed in order to do self-monitoring, it just comes with a few benefits like having a person do professional monitoring.
FYI, for your subscription order through the Apple App Store, Wyze doesn’t have control over canceling or refunding those. Apple locks up those subscriptions and you have to talk to Apple support about problems with those orders because technically you ordered that one through Apple, not Wyze, and Apple doesn’t allow Wyze to touch it. That might be part of the reason it seemed like Wyze support was unhelpful with that issue…Apple doesn’t allow them to help you with it, so hopefully they at least referred you to talk to Apple about it so you could try to get that one resolved.
Unfortunately, this is a fairly common practice, that I also despise.
Now that I look at it I think it probably did have it when I bought my cams but because it pops up your cart and shows it right there with a trash can icon, I just automatically deleted it, just like buying from many places.
Several of them I did the “buy with prime” which does not add the free month option (and often is cheaper due to free shipping).
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Just got ANOTHER Cam Plus popup telling me I need to subscribe to it when I’m already **** subscribed! STOP BEING SHADY, WYZE!
MOD NOTE: Post edited to conform to the Community Guidelines.
Maybe you need to add it on your end to your subscription? You know, like in the app.
-GZB