I’d like to request that Wyze offer the splitter cable for the Spotlight that mounts until of the V3 cam to be offered for sale in the accessories section of the online store. I have a spotlight I had warrantied due to the splitter cable going bad. I verified that it was the cable and not the spotlight itself. I was sent a new spotlight. Now I have still functional spotlight but no way to use it because Wyze does not sell the splitter cable separately. I tried a 3rd party micro USB splitter which was unsuccessful. I think most on the market only offer power only connections, and the splitter included with the Spotlight utilizes a data stream as well to be able to allow the Spotlight to communicate back and forth with the camera. Unless the Wyze splitter had some proprietary tech built into it. I feel Wyze would do themselves a good service and save themselves money with this product offering. Instead of sending out complete Spotlight kits for warranty replacements, they could send just a new cable instead of a new cable and spotlight. Also those out of the warranty period can keep our spotlights going.
These are cheap junk. Even if you do manage to eventually get them to work, they will soon fail and you will waste lots of time trying to get them recognized. Wyze support is impossible to reach and really worthless. They want you to restart the camera force close the app and check connections. As if people have not tried that. Every spotlight kit I’ve tried (4) have failed within 2-3 months and you have to remove them so the camera can function. I posted a review on Wyze.com about all of them failing and Wyze promptly removed it. All I said is they broke within a month or two. You know our dealing with an unethical company when they remove all negative reviews.
As long as the splitter cable is in good condition, my spotlights have been working flawlessly for nearly 2 years now. If yours failed, it’s either a bad splitter cable, or just defective light. Usually deleting the camera and light and starting over should resolve, but shouldn’t be necessary if either component is working as it should. My guess is your splitter cables went bad. They aren’t just for power supply, but also data link for the camera and spotlight to communicate with each other. If it goes bad, the data link is broken andthe light won’t work and it could interfere with the camera operation. Wyze REALLY should address the cable issue by selling replacement splitter cables by themselves which you’d think would save them $$ from having to send out whole new spotlight packages to customers where simply the cable is the probably and not the spotlight unit.