Hi @JoJoCA Log files help us gather information about your device to help
with troubleshooting. Follow these steps to submit (create) a log.
- In the Wyze app, tap Account > Help & Feedback > Submit a Log.
- Select your product family.
- Fill out the form.
- Make sure you select Send log files so that it sends the logs with the request.
- Tap the Submit button when you are ready to submit the report.
When you have the Log File number, open a Support Ticket via the web at (https://wyzelabs.zendesk.com/hc/en-us) and include the Log File number.
You can also call Support with the file number at:
Live support is available: +1-206.339.9646
Monday - Friday 5 am - 6 pm PT | Saturday 8 am - 4 pm PT