If you can walk me through what you need to find the problem, troubleshoot and improve things, I would love the help.
I have 22 Wyze cameras. All v3. I have a 1gb aris router that is a year old, 1gb internet speed and one of the newest netgear orbi mesh router systems available ( 1 year old). Not a junk system, and netgear says this should cover 6000 square feet.
I spent a fortune upgrading my network because I was having issues with connectivity of several cameras and plugs. I’ve got a pretty large house with multiple floors, but I have one extender on each floor and one in the garage- there are 4 router/extenders in total. It is considerably less than 6000sq feet. At least one of the extenders has a wired back haul ( basement), and I’m working on setting up the other two as wired as well to improve speed of communication with the main router. However , when I switched the basement extender to wired from wireless, I did not observe any improvement.
And yet, 2 cameras in my basement, my floodlight driveway cam and my garage door controller are always losing connection. And by always, I mean I have to reset them every few days. The floodlight cam is on a switch, so that one’s easy. The basement cams are annoying but pretty easy to unplug and restart. The garage door controller is the one that is making me insane because I really like the convenience of it- but almost every time I go to use it, it has lost its connection- rendering it totally useless to me. What’s more, it’s plugged into an outlet on my garage ceiling and I have to move my car and get a ladder to reset it. Not at all convenient. I have uninstalled and reinstalled this camera and controller 3 times in addition to run of the mill camera restarts.
I don’t think it’s a problem of poor internet strength. All of the cameras with problems are within 10-15 feet of an extender- most without any walls in between. During setup it says my internet strength is great.
I have noticed that if I lose connection to an extender (for example, if one gets accidentally unplugged), I see more instability, and I am suspicious that I may be seeing some short losses of internet service that cause temporary drops – and this is likely caused by my ISP and totally out of my control. The thing is, when this appears to happen ( I might notice my laptop suddenly loses connection for 60 seconds then comes right back online automatically) everything else comes right back. I don’t normally immediately check the cameras. It’s only later that I begin to wonder if that is the culprit or if it has nothing to do with it.
But the thing is it’s really only these specific cameras that consistently fail. Every other plug and camera works fine 98% of the time. I can live with resetting a plug every 9 months. I am annoyed that I’m being asked to do it every few days.
I have not tried the smartplug/scheduled reset method suggested by others, but that is my next step. I guess I figured if it is an internet problem then how is a Wi-Fi connected plug going to work any better? They should lose connection too, and I’d have to reset two things instead of 1, while further burdening my already pretty busy network with even more devices.
I keep the firmware updated regularly, although when a camera is out, it also can’t be updated. I just reset and updated the garage door opener again today. Let’s see how long it lasts.
Love these cameras. They are just what I need . Good quality, no batteries to change, wirelessly connected, easy to set up, weatherproof for outdoors, convenient app for access and inexpensive to purchase and install. I just wish I could figure out the problem because if I didn’t keep having them drop on me they’d be perfect. Five stars perfect.
I really hope you can fix them.