Hello everyone, Looking for help, hope someone has had the same problem and found a solution. The most recent update worked on 7 out of my 10 cameras. The remaining 3 became unresponsive. Specifically: the LED is solid yellow, disappearing for a split second roughly every 2 seconds. The cameras also click rhythmically every 2 or 3 seconds. Factory reset procedure does not work: the solid LED and the clicking continue, no matter how long I hold the reset button (or whether I press it after plugging in the power or whether I hold it already when I plug in the power). A ticket submitted to support, so far only received a list of questions - here are the questions I received along with my answers. Any and all help will be greatly appreciated - I hope the update process did not just kill 1/3 of my cameras… Confirm that your Wyze app is up to date. Yes, it is: v2.35.0 (88) Check that your Wyze Cam’s firmware is up to date. No, it is not - this is exactly the issue I described. Of my 10 cameras, three did not update. Instead of updating, they stopped working; all I get now is rhythmic clicking, solid yellow LED that goes dark with every 2nd click from the camera. Power cycle the camera by unplugging for about 30 seconds and plugging it back in. I have done that at least 5 times for each camera. Result? See #2 answer above. If the camera is still not connecting and if you have another known-working micro USB cable you can test with, please go ahead and swap those to rule out a power issue. Same result as trying #3, i.e. the result of doing this is still the same as the answer to your question #2 above. Reboot your wireless router by unplugging it for about 30 seconds and then plugging it back in. Did that 3 times. By the way: if the router were at fault, all 10 cameras would display the same behavior, wouldn’t they? Perform a factory reset to clear the network settings on the camera. If you have a microSD card installed, please remove the card before performing the reset. This does not work. I have held the reset button for over a minute and tried both scenarios: pressing and holding it AFTER I had plugged in the power or - the other option - pressing and holding it BEFORE I plugged in the power and then holding it for a minute once I have plugged in the power. For the result of this exercise: see answer to your question #2 above. please provide the following information: What color is the LED status light on the camera? Yellow, solid, see details in answer to your question #2 above. What verbal messages are you receiving from the camera? Nonverbal only: clicking roughly every 2 seconds. What error messages, if any, are you seeing in the Wyze app? “The device is offline (error code 90). Please check your internet connection or power cycle the camera”. Huge thanks for help!

I have done that at least 3 times on the last firmware and 2 times on this new “fixed” firmware. Factory reset does nothing to resolve the issue. I did resets, I removed from the app, I did adds back to the app after resets. I’ve tried all the suggestions over and over with no fix. I was working with Desmond last week and pulled hardware logs and sent those over as well. When I updated the cameras to the new firmware this morning, even the “working” ones had to be “soft added” back in before they came back online. I had to reboot them, push the setup button, add them to the app with the same name and they seem to be working ok since then. The 2 problematic ones, that didn’t resolve it and neither did a factory reset.

Will it revive the three dead cameras, killed by the previous firmware upgrade @WyzeBaohua ?

Thanks for the feedback. Do you mind PM me the router brand and model you are using? We want to do further investigation on this case. For the two problematic ones, if they are still offline, do you mind help us getting another SD card log files from them? Thank you very much.

If the LED light is solid yellow. Please try to manually flash the firmware to recover them. Here is the instruction for firmware flashing, https://support.wyze.com/hc/en-us/articles/360031490871-How-to-flash-your-Wyze-Cam-firmware-manually

I’ll send a message to you now. I want to flash older stable firmware, but it is not available, this is the message on the firmware page: Due to the security improvement on this firmware, you will need to go through the setup process for your camera if you go back to firmware 4.9.8.1002 or below. Because of this, we are removing those firmware files from this page.

older firmware still available. read this thread [image] Wyze Cam v2 and Wyze Cam Pan Firmware 4.X.9.1433 Released 9/27/2022 (Slow Rollout) Wyze News I cannot speak for @zsolt.toth.39 but most folks here, it seems, are having issues with the firmware working after it is successfully installed. A few have it work until the camera is rebooted but then it fails with yellow-blue alternating lights. Like the system will not connect to the network or isn’t able to read the credentials or the like. If you use the app to reinstall the camera, it will work until it looses power or you restart it. All of this is in reference to Cam V.2 or Pan Cam V…

I’m pulling it now to flash, thank you. @WyzeBaohua I had a camera that was “stable” for a few minutes until I rebooted it. I’m flashing old firmware and rebooting again

@WyzeBaohua it does not work, sorry. The LED stays yellow/amber, disappears for a split second roughly every 5 seconds. The camera clicks rhythmically, there does not seem to be a way beyond this point. I tried holding the reset button for probably 2 minutes, I tried holding it before plugging in the power. I tried both with and without the SD card that has the older firmware - nothing. 3 out of 10 cameras died in the process and the support’s reaction was along the lines of “too bad so sad”, so I am out $150. :face_with_symbols_over_mouth:

I tried to flash the older firmware and the light never goes blue on my V2. Reading through that other thread it seems like this isn’t just a “me” issue.

Sorry for the trouble. Could you please PM me the MAC of your device? I will follow up with you there. Thanks

Wyze Cam v2 unresponsive after firmware upgrade

Cameras

cf7 November 3, 2022, 2:26pm 24

older firmware still available.

read this thread

Topic		Replies	Views
Wyze Cam v2 and Pan Firmware 4.X.7.798 Releasing - 7/21/21 Wyze News update	135	10242	October 11, 2021
V2 cam bricked after firmware update Cameras cam-v1-v2	40	7715	February 9, 2024
V2 solid yellow light, how to fix Cameras cam-v1-v2 , support , troubleshooting , product	43	24866	May 24, 2026
Wyze Cam v2 and Wyze Cam Pan Firmware 4.X.9.1433 Released 9/27/2022 (Slow Rollout) Wyze News	137	12641	December 5, 2022
Wyze Cam v2 and Pan firmware 4.X.8.501 Released - 11/10/21 Wyze News update	35	3808	December 5, 2021

Wyze Cam v2 unresponsive after firmware upgrade

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