I recently purchased the Pan v4 and find it to be a subpar camera mainly because it only holds the way point settings briefly before wandering beyond the waypoint and pointing at the house in a useless position. This is a poor camera and would not purchase again.

[image] b17g797: I recently purchased the Pan v4 and find it to be a subpar camera mainly because it only holds the way point settings briefly before wandering beyond the waypoint and pointing at the house in a useless position. This is a poor camera and would not purchase again. We’re…

Do you have the camera routinely panning between waypoints, or does it only move to follow something (or only when you command it to move?

No the camera has not been repositioned and I have tried numerous times to reset the waypoints (even yesterday) and they do not hold even for a few hours. I have updated the firmware to 3311 and no difference. How do I contact customer support and would you give me some sort of ## so I don’t have …

Check that you don’t have motion tracking enabled. Otherwise a shadow, bird, or leaf would cause the camera to pan or tilt to track that object.

Yes, but after tracking one of those, it’s supposed to resume patrolling waypoints. Mine does the same…it’s like the calibration just disappears on the Y axis. It still moves correctly along X axis, but it may be pointing straight up or down. I can run the calibration, and it’ll be fine until it “sm…

This exact same thing is happening to my pan v4. Ever since I updated to the 3311 firmware. If I calibrate the cam, it fixes itself for a very short time and then I check it again and the waypoints are not correct and messed up again. If I adjust the waypoints, its okay for a few hours and then i…

[image] Skipsmith: This exact same thing is happening to my pan v4. Ever since I updated to the 3311 firmware. If I calibrate the cam, it fixes itself for a very short time and then I check it again and the waypoints are not correct and messed up again. If I adjust the waypoints, its okay for …

Hi b17g797, Thanks again for the update. I’d like to confirm one detail — when resetting the waypoints, did you perform a motor calibration first, and then set the waypoints afterward? Calibration establishes the motor reference position, and setting waypoints before calibration can cause them to …

Hi s.ezell, Thank you for the detailed description — this is very helpful. Just to confirm, after running motor calibration and re-setting the waypoints, the camera returns correctly at first, but after Smart Tracking activates and finishes, the camera returns to an incorrect vertical (Y-axis) pos…

I have gone in and recalibrate the motor and it fixes the issue temporarily. I will come back later only to find the waypoints are not correct any longer.

Wyze Cam Pan v4 poor waypoints

Cameras

Crease April 25, 2026, 1:00am 20

I don’t know if this will directly address the issue discussed here or not, but new Cam Pan v4 firmware was apparently released to the public β channel today, FYI:

Cam pan V4 no longer goes home

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Wyze Cam Pan v4 poor waypoints

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