I have a Wyze Cam Pan model number WYZECP1 (which I assume is model 1 of this camera, but I am not sure) that multiple times throughout the day will recycle (reboot?). This process involves the camera clicking a bit before spinning all the way in one direction followed by a spin all the way in the other direction.
There is no pattern as to when this occurs throughout the day. The network on which this camera operates is stable and reasonably fast - and no other devices of any type seem to be having any issues right now.
All software and hardware updates have been installed. There have been no recent changes on the network this camera runs on. The android phone used to access Wyze is a Samsung S23 and it is current on all software as well.
This issue started within the last 2 - 3 weeks but I have had this camera for a few years without this incident occurring.
Any ideas as to what could be causing this?
FWIW: The camera was working prior to the unscheduled reboot and even after the unscheduled reboot completes, the camera continues to work fine.
I think you’re right about your camera model, and I don’t have one of those, but the behavior you’re describing seems like what my Cam Pan v3s do when I recalibrate their positions. I don’t know if Cam Pan v1 has a similar setting (I wouldn’t expect it to because it’s a different design, but I don’t know for sure), so I don’t know if something like that is happening, but I think you’re probably right with your suspicion that it’s rebooting.
Here’s what I think I’d do:
Check all the connections between the camera’s power supply, the power cable, and the camera to ensure that everything is clean, undamaged, and fits together well.
Consider trying a different power adapter and/or cable. (Are you using the original power adapter and cable?)
Consider powering the camera from a different outlet or electrical cord (if you’re using an extension cord to provide power from a distant outlet).
Submit a log through the Wyze app soon after the issue recurs and then follow that up by opening a ticket with Wyze Support that includes the Log ID you generate. Wyze Support will tell you that they can’t directly access the log, but having an open ticket associated with the log allows you to provide more detailed information that can be passed to the developers as you work through troubleshooting the issue.
My initial suspicion is some sort of flaky power issue, and that could potentially be with your electrical outlet, the power adapter, the cable, or within the camera itself. I’d bet on the adapter or cable as the most likely culprit. If troubleshooting that doesn’t pan (pun intended) out, then I’d consider a factory reset.
In addition to trying a different power supply and cable like @crease mentioned, there are a couple other things that come to mind that I’ve seen on my Panv3s:
If they have no wifi connection for a long time, they will reboot.
I had one that got some water inside and started behaving erratically, including rebooting itself.
I’d try the power troubleshooting first as that seems most likely.
Thanks for these ideas. I’ve been unable to do too much with this in the interim but I have checked all electrical and cord connections (all are fine - no nicks, kinks, cuts - nothing) and I have moved the camera to a different plug in. BTW: this is the same cord and plug in that came with the camera.
As before, the camera works - meaning I can see video from the camera on my app and I can rotate the camera on both the vertical and horizontal axis. Even after a reboot of the camera (which I purposefully did via the app on my phone), the camera returned to active status on my phone app within a brief period of time.
I’ll keep plugging away at this and post more as developments warrant.
