I think I’ve figured out how to get it to report correctly and it’s actually pretty simple but didn’t dawn on me at the time. I usually charge my cameras with them turned off and then when they’re fully charged I unplug them and turn them back on. However doing it in that order seems to be what’s causing the camera not to recognize but it’s fully charged and reset the counter.
So what I found that works so far (at least on the last two complete charges) is to turn the camera on after it’s fully charged (Don’t unplug it yet), wait for it to connect to the base station so that you can view it in the app (not sure if waiting for it to connect is necessary but I do it anyway) then unplug the charging cable and that has worked for me and hopefully it works for you too!