Hi @rod_fowler & @EndUser2021 , sorry about your issue! Could you please try the following troubleshooting steps?
- What’s the current status light of your base station?
- Did the base station lose power during the firmware update?
- Have you tried the power cycle?
- Have you tried resetting the base station? There’s a reset hole on the side of the base station, and if you have a pin that fits in the hole. Please press and hold in the reset hole for 10 sec. See if that helps
- Do you by any chance have a micro SD card handy? If so, could you insert the sd card in the base station and wait for 10 sec. Pull it out and there should be log folder on there and is it possible for you to send the files for me? You can send an email at ltan@wyze.com