Just bought a new Wyze Cam OD to replace a Wyze Cam v3 that I will relocate. However I ran into a problem during setup that I haven’t encountered on any of my other Wyze Cameras. During setup everything goes smoothly until it connects to my network. That’s when the OG camera says the network encryption is not supported? What gives? I have other Wyze cams working for n my network without any problems.
[Mod Edit]: Title modified to be more specific and to enhance search clarity.
Check your network security settings. It probably isn’t liking the WPA2\WPA3 PSK settings your router is employing. Back those down to WPA2 and see if the cam stops doing this.
A post was split to a new topic: Cam OG does not allow more than two live feed connections
I have the same problem as wlmorin. All my other (plenty) Wyze Cams (and other Wyze gadgets) can connect to my network but the Wyze CamOG refuses to do so with the “network encryption method not supported” error message. I am using WPA2 and also have tried WPA/WPA2 - both to no avail. I also disabled the 5GHz wireless network in order to allow for log in but that didn’t help either. This seems to be an unique issue to Wyze Cam OG. Any recommendations to make this work?
Did you reboot the router and then power cycle the cam after you changed the network security settings on the router?
Yes, I did powercycle the camera after power cycling the modem and the router.
When my OG was announcing the network encryption incompatibility, it would still log in and work, it just announced that message every time it rebooted.
Switching it down to WPA\WPA2 PSK (Personal) stopped the announcement.
The OG is unique both in it’s setup routine and it’s OS.
Had the identical problem with a OG and OG telephoto.
The camera audibly informed me at the end of setup “network encryption is not supported”
I was changing my SSID and had successfully transitioned several OG cams previously. Both the old and new SSID were set to WPA (personal) encryption. These two were being problematic.
Finally out of frustration I tried “forgetting” the cams from my router setup and voila, they connected immediately.
In my instance they were cameras already seen on my network, so maybe not the cause/resolution for everyone but something to try.
I’ve been having the same issues and I’m on my 2nd OG camera because I thought the other one was defective. I already have the v3 which has been working fine with my network for the most part but I can’t find a solution to connect the OG. I reset the router, Changed rhe DHCP settings etc but no luck.
Did you ever figure out this problem. Even when I backed it down to WPA2, it says that it cannot connect. However, if I put one of my old cams (one and two and three) in there, they work just fine. But not the OG.
My OG was on network and working then it said there was an update and after the firmware update now it wont reconnect. I reset and it says the network encryption method not supported like everyone else mentions above. I think wyze changed or broke something in the firmware
Yes, after and update and also power failure same day. Mine says the same thing. I’m not buying anymore cameras from WYZE. No more devices. They make them in obsolescence I believe like everything else of course. But I’m just having to do this too often. I’ve had literally at least eight or nine cameras over the last few years and after an update I’m always disappointed… I can’t figure out a solution and customer service acts oblivious.
Make sure your wifi is set to WPA2-AES. If you’re set to WPA2/3 temporarily change it to just WPA2 then once it is connected you can try changing it back. It isn’t wyze making cameras obsolete, it is wifi standards adding new features that older devices can’t support without hardware changes.
It happened after the last update.
I have 5 OGs running the latest firmware, and app, no issues.
Try what I mentioned. It is also possible that the power failure (and the resulting surge) may have damaged the camera. Can test it with a different USB wall adapter just to see if that improves anything.