I received a code the redeem my 1 year purchase yesterday. I don’t know if I should do it now or after the free trail ends. Maybe I will do it later today and see what happens.
The REDEEM button in the email took me to the Wyze checkout with the bundle selected and zero balance. The next page, payment, has a ‘Have a Code?’ button that allows me to enter the code from the email. After I enter the code it loops back to the payment page. There doesn’t appear to be a way forward unless I enter my credit card info.
If anyone doesn’t have a code, check at Wyze.services.com (login with the same information as the Wyze app).
You should be able to apply it to a camera there. If not, contact support.
I will be checking to see if you figure it out. I don’t want to pay twice but maybe the need they credit card number you used to purchase the bundle to apply the payment??
That was my thinking as well, but I didn’t enter my card info for the very same reason.
Mine did not ask for the credit card, they added the license to my cam plus account I have for the other 4 WCO. It now says I have one license available. I think I have to wait until the trial is up in 12 more days because the V3 I want to put it on is still on the trial list and not on the list of available device to apply the new license to yet. I tried to delete it from the trial list without any luck?
Note: Since they added the new license to my existing cam plus account which is due to renew in November they gave me a 3 month credit back to my card so I am only pay for 9 months for the V3 license.
I also just bought Wyze cam 3 plus 1 year bundle, How do I redeem the 1 year cam Plus. Somehow I’m in a 14-day trial subscription.
Wait about a week. Wyze will send yo an email with a code to redeem the cam plus. I tried to delete the trial version without success . Since I now have the new cam plus license I am just going to wait until the trial expires then add it to my new V3 when it shows up on the list of available devices. I really wish they would provide a written procedure for this or if you buy the “bundle” activate the cam plus license as soon as you activate the new V3. Hopeful wishing
How do you know when Cam+ is active? I activated my newest Cam V3 camera today in Wyze Home Monitoring Service, but the setup on my phone appears the same. I’m not sure if it’s active or not. Is there an easy way to tell? Thanks!
@denhearn Welcome to the forums! Look under your account in the Wyze app.
Steps to activate cam plus, tap Account > Services > Cam Plus > Edit > Available Devices
Under Services you should see Cam Plus. Tap on it, the available paid license should appear under Cam Plus.
Tick the box for the desired cam, tap activate. To deactivate a cam, Uncheck the box for the desired cam, tap activate.
That has not worked for me since my cam is on the trial version. I went to edit the driveway cam by removing the check from the box but that cam does not show up in list of available devices after I do that, I have tried about 6 times. I have the license available I just can’t apply it.
Strange…have you tried doing a power cycle on that camera after you remove the trial to see if it will show up. If not, I would give that a try.
No I haven’t tried that yet but I will after the trial period expires in 8 more days. The V3 camera is working ok except it can’t notify me of a truck/car with AI but it does notify of me people.
Thanks for the reply. I am puzzled by what I see here tho.
I did go through the process that you gave me, but under Cam Plus (on my phone) it states “free trial ends on (date)”. The date is 2 weeks after activation. (the free trial) So I’m not sure if I activated the 1 year Cam Plus package that I bought.
But even further, I do not see anything under ‘Settings’ that makes me think I have the Plus package running. How do you know that you are running the Cam Plus?
Thanks in advance! I’m new to the Cam Plus, so I may be missing something simple.
Working on this a bit more, I see the Cam Plus subscription that I am activating is the 2-week TRIAL. And that my new Cam V3 is not listed under the Cam Plus “Annual” License. I do see 2 of my Wyze Cams there. (although I have 3 other Wyze Cams) I did a power reset on the Cam with no help.
@denhearn Sorry for all the trouble. Something may have changed that I’m not aware of so I recommend contacting Wyze customer support. They can take care of this for you.
Wyze Customer Support (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
I just activated Cam+ licenses and encountered these same issues. Here’s what works. Clicking those Redeem buttons in the redeem email isn’t enough.
Clicking the “Redeem” button opens a browser tab. You have to select the “Redeem” tab at the top of the browser page.
Then paste the redemption codes from the email in the box, and press “Apply”.
Typical Wyze. They could have automated these steps with the “Redeem” button.
Did you still have to enter credit card data after you entered the code? If so did you verify Wyze didn’t charge anything to your card?
After 8 days of dealing with trying to remove the trial version of + and adding the cam plus license to my V3 I finally got it done. I would rather try to pull the teeth out of a gators mouth than go through it again. I did get a lot of help from support on ticket #1029425.
No, it didn’t even ask.
I previously pressed the wrong buttons and I saw the part where it thought I was ordering new Cam+ accounts. That’s probably what you encountered.