WYZE Band won't register heartrate

I received my WYZE Band today, set it up and I have the app running in the background, however the band won’t register my heart rate. It says “Please wear the band to measure”. I have it on my wrist, as tight as it should be, however it won’t register heart rate. Anybody have any ideas?

I ended up deleting the band then reconnecting it and the heart rate is working!

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Glad to hear :+1:

I just got this device and having the same issue, i deleted and re-paired the watch, but still no luck. @StopICU33 what do i do?

@charlesanim. Welcome to the Wyze community! I recommend contacting Wyze Customer Support and they will be able to assist you with this issue.

1 (206) 339-9646

Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

THank you.

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You’re welcome!