Wyze app and firmware updates - 8/17/2023

[peepeep]

double notifications

If you’re still experiencing them after this app update, submit an app log and include the reference number in a reply to this comment.

https://support.wyze.com/hc/en-us/articles/360033507872-Submit-a-Log
 
Here’s the history:

Wyze app Android Hotfix #2 - 8/8/2023

Anyone notice Notification sounds consistently playing twice several seconds apart for the same Event? Standard troubleshooting including app uninstall/reinstall (resetting Notification sounds to new-install default) did not eliminate the ‘extra play.’

Wyze app Android Hotfix #2 - 8/8/2023

Thanks, Slab. Moto G7 Power. Android 10. v2 cams. Had it set playing a single custom sound for all Wyze notifications via the OS. Sometime recently it started double-playing, don’t know exactly when. Toggled the app and OS notification settings all kinda ways to get it back to single-play but no joy. Only clue I can add is that if you quickly swipe away a new rich notification that has played, a duplicate rich notification appears with the the second play. If you don’t swipe it away, the…

Wyze cam v3 sends double notifitcations

whenever a motion trigger notification is sent to my phone i get the initial notification and sound then a few seconds later plays the notification sound again. this just started happening recently.

@peepeep

I’m trying to think of a conclusion one could reasonably draw about the state of this issue at the moment.

Is Wyze working on things behind the scenes, updating:

• app modules that change behavior on-the-fly without a full app version update?
• server and/or notification service interactions that may change performance incrementally?

Which is why for me the problem has ‘healed itself’ (apparently) while others still suffer it, and Seapup, Slab and maybe others experience odd anomalies in settings?

Wyze cam v3 sends double notifitcations

Hopefully someone from wyze sees this post and can notify the proper people.

Wyze cam v3 sends double notifitcations

If you want Wyze to see it, it needs to be posted in the threads they watch and review. First would be the thread they post for the App Release. As it happens, there was an app update released today that may address this issue. If not, a post there describing the issue, with an app log, will be seen by Wyze. Next, if it is an issue that persists, posting the problem in the Fix it Friday thread, opened on the first Friday of each month, will be reviewed by Wyze.