My USB connector would not stay connected to the watch, the power connectors on the watched looked odd, I ordered a new watch to get a new charger cable, I connected the cable and went for a short walk, When I returned back I found the charger connector on the watch end overheated and melted and damaged the watch, I used the same USB charger that I use on my Sansung cell phone.
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@rcrail1369
Welcome to the fkorum, I am sorry you have had this experience, could you post a photo of what happened, also have you reached out to support? If you have not, please reach out to them and post your ticket number here.
Live support is available:
+1-206-339-9646
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
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Wow, something is broke there. Looks like the watch was definitely drawing a lot of current. I’d definitely report that to Wyze Support at Jason’s number, and report back to us here!
Just out of curiosity, do you have a USB voltage/current meter to show what it was drawing?
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We are very sorry to hear about this! Thank you for reporting it. Yes, please contact customer support. We’d like to send you a replacement and take this back to look into what happened.
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The Wyze Guys are working on a replacement, Too late for a USB load tester because the cable is damaged beyond use.
Thanks
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