I just received my new Wyze watch ordered about 4 months ago. After charging the battery I managed to either misplace or lose the charging cable. Anyone know how to buy a replacement or find an aftermarket cable anywhere else? I can’t find anything about purchasing a charging cable on the Wyze website and sure would not like the thought of it being useless after the initial battery charge runs down…
Welcome back @wood!
Individual Wyze Watch charging cables are not available for purchase at this time. You may be able to find cables on a different site, but it’s not guaranteed that they’ll work.
You may want to contact Wyze Customer Support about this issue and see if they can send you a new charging cable.
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
Thanks for the reply and phone #. I spoke to Wyze this morning and they do not have any charging cables for this watch. Hopefully I can find a aftermarket cable in the future (searched Amazon for over an hour with no success)… Otherwise I will just put the watch in a drawer until a cable becomes available. It is my fault since I had the original cable and lost it.
Please - I just received both of my watches - they seem really great - my cat has already destroyed both cables - please sell replacements!
After searching I found a replacement cable on Amazon. You have to buy the 2 pack but only the white cable works. At least it is an option until Wyze wizes up and sells a replacement.
Interesting find (the charging cable). I just looked up the Umidigi watch that this cable is for and they sell a couple of watches that look very similar to the Wyze watch. Wonder if this is who is making the watches for Wyze…
Thank you so much - I just ordered
How odd that only the white one works… However I appreciate the reference as I misplaced the OEM cable and was very glad to find your reference for a working replacement.
The ad states that the + and - poles are different. The spacing also appears to be slightly different. For whatever difference I am glad one works
Did it work? The separation between the charging plates looks like too wide. It says 2.84mm but watch is about 1 mm
It is absolutely astounding that WYZE does not make readily available replacement cables for lost or damaged recharging cables, which must be a common problem! The link does work, so tomorrow I will order replacement cables.
I found this on Amazon.
Charger for Wyze Watch, 2Pcs Replacement USB Charging Cable for Wyze Smart Watch 44mm 47mm (3.3 feet +2.2 feet)
Fine and dandy but seems to be a crap shoot. Where is Wyze and their support.
There are many ways to contact us, our phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site.
We’re open for support between 4 am - 8 pm PT Monday through Friday, and 8 am - 6 pm PT Saturday and Sunday.
Why have to contact Wyze for such as simple ask? Either the replacement is available from Wyze or not.
I cannot believe that Wyze does not offer a replacement charging cable! That is terrible customer service! I am starting to think less and less of Wyze!