Why was Android hardware decoding removed?

Cameras
61

Hi all. Same issue here. LG stylo 4 , experiencing a 10 to 15 sec lag time. Then I realized the hardware decoder option was gone and found this thread. Thanks for the info

62

I just uninstalled the current version and installed the older version provided in the posts above and it works like a charm. Almost zero lag now, Maybe a second or less. Wyze, please fix this issue.

63

Yep, hardware decoder removal has been an issue for many. Glad to hear you got it all working now. :smiley:

64

Yes please fix ASAP so I don’t have to do the uninstall/install. :wink:

65

Same thing! Fix the App. I have 5 cameras and 3 sensors. I am very frustrated. Won’t buy WYZE anymore.

66

Whatever you did, please change it back. Or tell me what I can do to get my live feed to not look like everyone is moving underwater. It is ‘slow’. And the response for moving the view of my Cam Pan even slower. I don’t think I’d be running 7 cameras if this is what the feed looked like when I set up my security system exclusively with WYZE .

67

Don’t know when this problem is going to be resolved.
In the mean time you could roll back to the previous app version 2.4.82 it would probably fix your problem.
You can find the file in the link , you must uninstall current app before installing the app from the file.
https://support.wyzecam.com/hc/en-us/articles/360009818512-Android-Wyze-App

For further assistance you can submit a support request here
Support Request

68

I expect plugs to arrive any day now. Its my understanding they are not supported in 2.4.82.

Looks like I get to choose between working cameras or messing with the new plugs.

Or maybe I go find another android device somewhere.

Not ideal.

Could we - the community - get some kind of periodic undate on progress so that we can know what actions we should take?

Thanks.

69

This guy gets it.

70

The most recent update can be found in this thread

71

Thanks Jason.

It would be nice to know if timeline for a remedy is measured in days/weeks etc.

Not looking for an ironclad word here - just looking for best info available so we know to hold on a few more days or actually go find another device to manage the non-camera devices.

Thanks again for 32 bit/64bit info.

72

That information I unfortunately don’t have, I just know it is a top priority for them. If I hear anything I will pass it along though.

73

Yep. I observed the change just yesterday. My bad.
The delay is significant enough for the live streaming to be useless. Please ensure that the issue is resolved at the earliest.

74

We are searching for an improved library to use but want to be careful that the solution we go with actually resolves the problem for the people impacted by this issue. This probably won’t be resolved in days (especially since we’ll be doing a round of beta testing with it) but we are working hard and it’s our number one priority.

75

Thanks for communicating this, it’s helpful information to share :+1:

76

You’re welcome! We understand the frustration and don’t want people to feel ignored or forgotten. :slight_smile:

77

Thanks for the info. Plugs arrived today! I am going to go mess with them.

78

Thanks, we are waiting for it. I am not ordering Plugs or any new product until this is resolved.

79

You’re welcome! We hope you enjoy the heck out of your plugs! :smiley:

80

We understand, @xrigau. We’ll get the fix out for everyone as soon as we can.