When setting No-go zones: the map zoom snaps to left

Wyze App
,
1

This problem was reported last year but I’ve still got the same problem when zooming (2 finger spread) in the floor plan it snaps to the left portion and locks there. It makes it impossible to set no-go zones on the right side of a floor map.

I’m using 3.9.1 (1)

2

Older post

https://forums.wyze.com/t/room-customization-crash-ios-beta-3-5/329049?u=bigtex2010

3

Robot Vacuum App — Map Snaps to the Right on Zoom

Shortest version. I don’t know which app update started it, but whenever I try to pinch out to zoom, it snaps the map to the right, and I can’t drag it back to the left.

Things I’ve tried:

  • Remap
  • Login and out of the map
  • Uninstall and reinstall app
  • Move the dock and remap

I haven’t tried a factory reset of the vacuum itself because the issue is the app.

4

Welcome to the Forum, @Ayjay! :waving_hand:

I don’t use iOS or Robot Vacuum, but I’ve asked some other volunteers to provide some input, because I think this may be a real issue, especially since other users are reporting it.

@BigTex2010, thanks for the link to the older topic! :+1:

If both of you and any other affected users who see this could provide some additional information, then that might be helpful:

  • Log ID (submit an app log after replicating the issue to generate this)
  • Wyze app version
  • iOS/iPadOS version
  • mobile device (iPhone/iPad) being used
6

I’m going to add this since I found it today. The app isn’t even saving no-go zones anymore. After having the issue of the zoom/snap, I just left it zoomed out to add my zones as best I could. Ran the schedule, and of course, it got stuck where it always did because the no-go zone wasn’t saved.

7

Did you log that as requested above? If so, then could you share that here?

8

I sent Wyze a message on Facebook, and they said they opened a new ticket. Haven’t heard back from the support team yet.

9

I don’t use Facebook. The only way I’m aware of to create a Support ticket is through the official Help Center. I tend to use the e-mail method, which means I have to tell the chatbot create ticket to get the form for entering my details.

10

If I don’t hear back from them in the next day or so, I’ll go that route. They were responsive when I very first was reporting the zoom in and snap issue, so I don’t expect it to take long.

11

Hello Crease,

Sorry for the delay in getting this to you.

Log ID: 2184896

Wyze app: 3.10.0 (9)

iPhone 15 Pro Max

iOS: 26.2.1

12

I am having the same issue as well on iphone

13

I’m having the same issue on iPhone.

14

I had this issue since last year as well. Tried logging out, deleting and reinstalling app.

Like another user, I just eye ball the no go zone fully zoomed out on the map. Not the greatest experience.

Where is support?

15

I’ve sent screen recordings, and after MULTIPLE rounds with support, I’ve come to the conclusion that they will not be putting any resources towards the vacuum portion of the app. They don’t make it anymore, which is mind-boggling. It’s been more consistent and performed better than robots costing 5 times as much.

16

This is my consensus as well. I even had a warranty replacement for the RoboVac they just never sent to me and acted like it was my fault that I didn’t get it even though I checked up with them periodically. App is broken, pinch to zoom doesn’t work.

However, what does work is downloading the Waze app on your M-series Mac (I have an M1 Mac mini). You can use the App Store to download the Waze app, log in and run the app like you would on your phone. I cannot pinch to zoom but I can zoom the app display enough to help with no go zone placement on a larger screen.