What is the typical wait time to get a response/action from a Wyze support request? Days? Weeks? More?
I received my Wyze Watch last week, and immediately discovered that the Blood 02 function is defective. When attempting to use this function, it usually does not work, and I get a message.... "please wear watch and try again" when it's strapped tightly to my wrist. On the one out of 3-4 times that it returns a reading, it takes 30-45 seconds to do so, and then is horribly inaccurate! Usually reading 98-99% I know that's wrong, because I have never had a blood 02 that high, and I currently have a health condition that requires me to sleep with 02. I also have compared the watch 02 readings to a finger spirometry device from my Doctor, that is calibrated monthly at my Doctor's office.
Long story short, when the watch does display a blood 02 reading… it is OFF 10-12 percentage points! That is unacceptable.
I would like to return this watch for a replacement/one that actually works, but so far can’t seem to get a response from support.