Well if 2FA is on and someone else is in your app then they have cloned your phone I guess. Your best bet is to call Wyze support. Their logs show every IP address that accesses your account. They can best assist you. But as this is a user to user forum you probably won’t get much more here than guesses. Call Wyze as they, and only they have the tools to really see what’s going on.
I am interested in the Wyze app showing a message that someone is already in the account. My wife is frequently in my account at the same time as me watching the same or different cameras and we never get such a message. Additionally my father is often on as a guest user (shared) and we never see such a message. Can you grab a screenshot next time you see it?
Hi @Bubba. I have actually seen that a couple of times on my Android phone. I think each time I was having trouble getting the app to open, so I backed out. When I tried to reconnect, I received the same message. I forced closed all of my apps each time that happened and it cleared it up. I suspect there was still a pending authentication request where the ack response hadn’t reached my phone yet, and then made the Wyze servers think I was already logged in. Just my theory.
I fear we made the wrong decision a few weeks ago showing the neice and nephew how Alexa works, next time they are over that’s all they are going to want to do. Secretly disables Alexa sorry kids, she’s broke!