Pulling my response from the other thread in case anyone is wondering:
Hey - this is great feedback. The reason we haven’t done this yet in this case is because we have only been able to successfully collect MAC addresses and logs from 2 users and 4 cameras that have this issue, two of which being yours. We must have cases to study to figure out what common traits that folks experiencing this problem are running into because we’re unable to reproduce this internally despite our best efforts. In order to get to the bottom of this, we have to get people running into this issue into a conversation with someone who can collect the data necessary to triage from them.
The good news is that the number of reports is around 50 out of the millions of cameras out there so far, including all of our Support Team contacts. But if we can’t get cases to study, we won’t be able to fix this issue.
Are you just trying to remove them from CPL or move them to CP? When I go the services page for CP I can select any of the CPL cameras to assign to CP.
Good god, I am really tired of explaining the various problems I am having to everyone who fails to read it all and so thinks I am too technically deficient to see the settings or I am looking at the wrong section - I KNOW WHAT THE HELL I AM DOING. I’ve posted images of my screens - I understand the thread is now unwieldy, but its all been said. I am more than capable for navigating the app and website. I’ve programmed chemical processes to operate via PLCs, computers and MMI devices all with different types of programming, with all types of automation and sophisticated instrumentation - this wyze stuff is like tinker toys in comparison. Stop telling me where to look - Wyze already has confirmed my problems are not my fault.
I never had CP since I have no need for the enhancements, had original PD from day 1 in 2018 or 2019 - new wyze ai came next via trial for PD free, that turned into Legacy PD pay whatever, this got updated to CPLite for the legacy people then got changed to CPLite for everyone - all along I never had to change anything so paid little attention - until I suddenly briefly lost PD notifications on monday, I now had to have motion notifications on to get PD notifications - all along the 12 sec video recording has continued. Prior to monday I only had PD notifications since thats all I need. So I started to check around the various settings to find I cannot select PD notifications anywhere, I cannot signup for CPLite because it says I already have it - both cams show up under the CPLite tab in the app - I cannot select or deselct either cam. The add popup shows my 2 cams grays out with green checkmarks - seems like no one else has seen that - as long as I keep motion notifications enabled, I still get PD notifications - so all the wannabe helpful posters can go find more people with these glitches and get them to send in log files - it seems most just want to complain, but maybe if enough with similar problems can submit logs, then maybe wyze can solve this mystery.
Sorry for the nasty tone - I’m just getting weary - will go crank through a workout now!
Then stop asking. You said you were having problems with the app. I suggested solutions and asked questions to try to help. I’m glad you know what you’re doing so I won’t make any other suggestions. Good luck.
I stopped asking several days ago after I heard from wyzejimmy via pm… I believe some posts are up there from Mon and Tue - pretty sure most of my recent posts were more to explain basically my case and if others are seeing similar problems to submit logs…
I understand the difficulty in navigating such a long thread - might be a good idea to post a new thread specifically for those with oddball glitches like mine to post the log files IDs for the team.
Anyway - had a good workout and feeling a lot calmer - sorry for the rant!
I’ve been looking at my Alexa configuration and something seems off. I’ve been getting person detection alerts but Alexa says Wyze person detection is disabled. It was working with legacy PD but now all are CamPlus Lite. Also, my cameras seem to be set to announce on ALL echo devices which has changed since I had them set to a few of my devices. Tried resetting the account link to Wyze and will see what takes place.
Yeah my Alexa announcements mostly have kept working. I stay out of the Wyze app and the web panel. I think I saw more devices that desired start announcing but I’m not sure whether that was stemming from the forced update or whether it had happened previously. In all I’m still happy with Wyze announcements, even though they take 20+ seconds.
I keep seeing my cameras alternate between Person Detection on/off in the Alexa app. Seems buggy at the moment. Going to do some testing to see if any are actually working. Have one cam with CamPlus and it definitely works.
I’ve had the Wyze skill for a while and all the changes in PD from trial to legacy to lite have not changed my Alexa announcements. It’s the one major benefit that another user suggested so I bought an Alexa device just for that purpose, I use so little otherwise, but hearing person detected at our front door v2 cam, for us, works significantly better than the vdb which has a poor view so fails too often to justify the plus service.
I’ve done a little testing and the Alexa stuff is definitely confused. In Wyze I turned on Person Detection notifications and I get announcements from my Alexa devices (Echo Dots). However, Alexa says that person detection is disabled in the Wyze app and I can’t toggle notifications on and off. They are on for all cameras. Only exception is my Pan V2 with CamPlus and the toggle is active in the Alexa app.
Alexa as a platform is very flaky and changes at random. Once something works, leave it alone. I made the mistake of trying to use Alexa Routines to trigger on Wyze PD instead of the setting under Devices, Cameras. It was not nearly as reliable.
Tend to agree, upon other users suggestion I bought an echo dot, when I tried a routine for the doorbell to make an announcement upon the doorbell ring, it generally failed - granted it was during beta testing before they added the chime, but is it the Alexa platform or a flaky way wyze integrated the device in the skill? Not sure, the bulb/plug routines I setup before wyze had sunrise/sunset triggers worked reliably.
