I contacted Wyze for warranty support via their Wyze Global sight. Customer service was excellent and I received a gift card for the amount I paid when I purchased my Wyze Cam V3 (now defective) through Amazon Australia.
When I tried to use the gift card I could not use it on the Wyze Global website, only the US website.
Customer support sent me the following:
"Currently, please know that Wyze products are only available in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, and Canada. We hope to expand further outside the U.S. in the future, but we don’t have a timeline for when that will be available just yet. You can sign up for our newsletter at www.wyze.com or follow us on social media (Facebook, Twitter, etc) to get product updates like these.
We do not have any current authorized international sellers for Wyze products. Any additional Wyze product sellers outside of the U.S. are not authorized, including Amazon.uk and Amazon.au."
So it appears that Wyze Labs Inc are carrying on a business in Australia by selling their products into the country via their subdomain global(dot)wyze(dot)com but are not providing warranty support for Australians.
Other than being potentially illegal in regards to Australian Consumer Law the bottom line is this:
If you buy ANY Wyze product in Australia you will have NO warranty support as they do not officially sell any of their products into Australia.
Correct about Wyze not selling any of their products outside of the US and Canada. They are very open about that. Wyze presumably has little control over vendors selling elsewhere however.
If that is the case then how come Wyze has a global website Global.wyze.com that sells products outside the US?
I can purchase direct from the global Wyze website (owned and run by Wyze) in Australian dollars and have items shipped to me in Australia.
Fortunately, after a lot of back and forth, good customer service has prevailed and Wyze are assisting with a solution. I actually came on here to update on the situation.
It seems that Wyze may not have all their support systems lined up just yet to support their international customers but at least they are making things right whilst they fix the problems.
I have a cam v3 purchased on global. It’s under a year old and I contacted support. They told me to contact global, which I did but I never received a response from the email I was told to use. When asking the wyze support about this, they basically washed their hands off of it.
So I don’t know how you got wyze support to help you but it seems that it’s something of the past because the peeps behind global don’t seem to care at all and wyze support does not either beside giving you some nice words like we recognise that the situation is not ideal.
So At this stage I’d recommend not to buy from this global site.
I’m currently going through a similar situation with Wyze.
I spoke to support about my V3 that arrived with a broken swivel base (camera still works but just won’t sit correctly where I need it) they asked me to provide receipt, personal information then informed me they were going to send out a replacement.
An hour later I had a email from the ordering team stating that they will not be sending me a replacement and that it’s not covered unless I had a address in the US or Canada that they could post it to.
I purchased this off Amazon, Wyze are saying that Amazon Au is not an authorised seller, obviously I can go through Amazon for a refund but I would then be without a camera and possibly in the same position again.
Amazon have advise that Wyze Australia is the seller not them, and Wyze Labs also have a registered ABN number so I can’t see how they can deny warranty in Australia.
