The video was never deleted and the phone was rebooted several times. I tried to download a recent event, the reply was it could not download.
Two different cameras get the same results. I believe that the account has been corrupted and doesn’t match the account found in the cloud (Server), possibly deleting the account from the server and placing it in a discovery mode to reestablish the account (encryption) with the cell phone could establish a successful connection.
I had the same problem and fixed it by (re) formatting my SD card. Not sure what happened to make that necessary but formatting the SD card worked.
Welcome to the forum csharpe0929. Formatting the SD card might sometimes work, it did not work for me, in fact, I had another new SD card I formatted it in the camera, and it too has the same problem. I do get the notification, so I can watch the live stream, other than that, my camera is just a dust collector. I am glad it did work for you, hopefully it will work for someone else too.
I’ve tried all these tips. Here’s my situation. I have a Wyze cam V2 with firmware 4.9.9.3006. When an event is detected and I click on that event I get an event screen with a playback button at the bottom. That button is disabled. It does work on my newer cameras. But doesn’t on any of my v2 cameras.
If I go back to the Home Screen and click on live view for that camera there is a bottom at the bottom that says View Playback. It works and I can scroll thru all recordings.
I’ve restarted my v2 cameras as well as reset services. Restarting the app on my iPhone makes no difference.
Suggestions?
Welcome to the group, chuck_huntington. Have you tried logging out of the app, then restart the app, Even clear the cache of the app before restarting it?
Yup. Even restarted my iPhone. Nothing I do seems to correct the issue. I’ll buy some new SD cards. But since I know it’s saving images to the current cards I’m not sure I can expect any difference.
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Here’s more info regarding my v2 cameras. When I watch the live view my data transmission rate is anywhere from 30 - 60 kb/s. But when I go to view playback it starts at 40 and drops to 0 kb/s. It appears to not be transmitting any data. Only my v2 camera do this. There is video on the SD cards.
I’ve cleared the cache, restarted the cameras, restarted the app, and restarted my phone. All camera are up to date.
You might want to get in touch with the support. There is a link in the app, let them know what the problem is, they will help you directly
I paid for recording events but it’s not working
Everything is updated
You will have to do asi stated the last time, contact them
Honestly I don’t think that fixed it. I think it’s something on their software or something on the connection in. I’m having the same issues and my cards are working fine and just this morning I had video that I could view and then all the sudden I can’t view it no more an hour later. The car is not even full
Now my camera shuts off when it senses movement, it doesn’t even record anything. I even reset it back to an older version of firmware, and app. I’m thinking of finding another brand of a camera. This camera has been nothing but problems from the start.
Well over a year later and still no playback. My outdoor cam as well. What a waste of money these turned out to be.
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Same problem for me with a camera sur eof course its older than a year so sure they wont give me nothing.. these are a real pain thinking about dumping them all for a new system of cameras
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It seems manufacturer to stop SW support.
They push us to pay for cloud storage..
It sad to say, but I am going to change Wyze for other cameras.
They’ve done nothing of the sort. I have 9 cams, 4 different models, all record and play back the SD card fine.
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its jul 2025 Im having this issue with 8 cameras the only camera not having this issue is the one i have with the cam plus. one note is that im able to record by pressing the record button and see my recording in the albums so the memoriesare working.
Yes they are pushing the cloud storage on everyone that does not pay for it. Look at your ap, if you do not pay for it, you will see the ads for it. Also, why would so many complain about not seeing the videos without having to use the SD card in another device instead of through the ap like it was about 3 yeas ago. It pissed me off because of that. I refuse to update because of that. It is getting worse instead of better for the consumer, and they know it.
I look in my app all the time. The only ad I see is when scrolling through events there will be 1 a day saying I can eliminate the 5 minute cooldown by subscribing. It is the same text and color as other stuff in the list and is barely noticeable.
Since I know not to hit the “play” button on the event and instead tap “SD card” (which automatically plays the event video off the card), I never see any ads there. There may be small ones other places but if there are, I don’t notice them.
I’ve never had to remove a card from the cam to view the SD card footage. As I said in the post you quoted, I have 9 cams, 4 different models, all work fine with SD cards only.
Obviously they want people to pay for a subscription, that is no secret. But there is nothing forcing anyone into anything and these cams can be used perfectly fine without a subscription, as many of us do.
If you aren’t updating the app, that could very well be the reason you’re having problems, especially if you’re still using the 2.5 app. Updating the app does not change anything related to SD cards except for some cams getting updates to the style of the “time line” in the SD card view, which is a cosmetic change.