Video doorbell V2 chime controller wiring issues

[Crease]

Welcome to the Forum, @fabron72!

@fabron72

Can anyone offer help?

Uh…“offer”, yes. Actually help…?

I’ll try, though!

First off, I’d start with some follow-up questions:

1. When you say that “the chime will not ring”, is that the main/only problem currently? Does this mean you were able to complete the installation of the doorbell camera unit itself and get it online?
2. What kind of chime do you have? Mechanical? Digital/electronic? Is it compatible with Video Doorbell v2?
3. When you describe your wires, are you talking about the wires going into the chime box? That’s what it seems like from context, but I want to be clear. If you could supply the “before” picture (which the app should’ve prompted you to take during the installation/setup workflow), then that might help me to understand your starting point. A photo of the wires at the transformer and description of the wires/colors at the doorbell camera installation location might be helpful, too.
4. Did you select the “4 or more wires” option in the app when you installed the Chime Controller? Is it possible that you have two pairs of wires and they’re used as paired conductors? (I’ve seen this in some installations, though usually the wires in each pair are different colors because 4- or 8-conductor wire has been used.)
5. Did you upgrade the transformer prior to starting the Video Doorbell v2 installation and have a working regular (“dumb”) doorbell button working for some time, or is the transformer upgrade part of this same process?
6. Do you have a multimeter available?

While you're thinking about those, this section (click to expand) may or may not be useful to you.

I’m quoting myself here from another post (you can expand it or click to that other topic if it seems relevant) because there I tried to compile some chime box wiring ideas (both what Wyze recommends and what other Forum users have reported to be useful) and this is an easy way to repeat myself here. Before mucking around any more with the wiring, though, I’d look at Step 6 in the Wyze Help Center troubleshooting article about the chime not ringing and try that (as well as that article’s other suggestions).

@Crease

If the chime still isn’t working with a doorbell button press at this point, then I’d consider other wiring schemes for the Chime Controller. You may want to take more pictures and/or notes through these sub-steps just for your own reference in case you need to go back to a previous configuration.

1. I’d double-check the standard wiring setup to make sure this does not work before making other changes.
2. I’d try the alternate wiring scheme. Pay attention to the pictures and labels as you read this article, because there are horizontal lines that look (to me) like they’re separating the different schemes so that the labels belong with the picture above, but the labels actually go with the picture below, as in beneath the horizontal lines (note the placement of colons [:] as you read). I have asked Wyze to consider changing this, because I think it’s a design choice that can lead to significant reader confusion, but so far they have not.
3. If the alternate wiring scheme doesn’t work, then consider reversing the red and white wire connections from the Chime Controller.
4. If that doesn’t work, then consider switching the FRONT and TRANS wires in the chime box.
5. If that doesn’t work, then try the above (switching the FRONT and TRANS) wires without the Chime Controller. Note that Wyze recommends installing the Chime Controller even if your in-house mechanical chime is broken. I have not attempted an installation without the Chime Controller, but you can find reports in the Forum of users doing this with success.

Hopefully this is a good starting point. I look forward to your response and input from other Forum members.