Has anyone received any help from Wyze for the doorbell cam problems? This is the second one I’ve had and the first one I sent back thinking the camera was the problem but this doorbell camera is doing the same thing, not staying connected to the Wifi. My old RING doorbell was always on, a little …

Wow, definitely notice it’s connecting much faster than ever before. First time in more than 6 months we made it through an entire evening without having to reset the doorbell because it was stuck on step3. Fingers crossed it holds and this is the trick!

Still have the same issues with 4.25.1.090. Sticks on 3/3. Log 670921

Plus add an error 0 before it connects, and a few times connects to a black or frozen screen, 1/3 still hangs, same as 3/3. Motion detection better, but far from 100% fixed. Detection zone still doesn’t work correctly, but seems better. So, after 6 months pretty much same thing. Log ID 671230 se…

I’m having great luck with this update. In the past it would only stay connected an hour or two, then get stuck on 3/3, I was resetting it 4-5 times a day. Since the update it’s holding, connecting fast, and hasn’t gotten stuck once! Not sure why it’s not working for others but thrilled it is for…

The system is honestly garbage but I blame myself because you get what you pay for apparently. The nest system is light years ahead of the garbage that wyze puts out there. I have two doorbells and five cameras. The cameras spontaneously go offline regardless of the extenders I bought for the intern…

I get the same issue, FAILED TO AUTHENTICATE, then I usually get error code 06,(FAILED TO FETCH). I sure hope they get a fix for this.

They’re not going to fix it. This issue has been going on for over a year. Again you get what you pay for. I’m going to get rid of this system soon I will never buy anything from this garbage company again

After running 4.125.090 beta firmware for a week I have observed the connection issue is between the hours of 7AM and 9PM eastern time. No problems connecting from 9PM to 7AM eastern. This is most likely not a firmware issue.

Video Doorbell ongoign problems - will not stay connected

Cameras

SlabSlayer August 5, 2022, 2:43am 58

Welcome to the Wyze Community Forum @gbare!

Have you posted your logs over onto the Wyze Wired Doorbell Firmware Beta Test 8/1/2022 thread where the devs are monitoring for 4.25.1.090 bug reporting?

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Video Doorbell ongoign problems - will not stay connected

Welcome to the Wyze Community Forum @gbare!

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