V2 cameras offline

I have 3 V2 cameras showing ‘offline’ after recent app update. Any ideas to bring them back online to the cloud? All 3 recording correctly to SD cards.

@djdtmd1988 Welcome back to the forums!

If you haven’t done so, power cycle your cams, and router. I would also try restarting your device as well. Make sure to give everything time to reconnect.


Tried all those suggestions, no connection to the cloud.

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Hi @djdtmd1988 If your V2 are on and App is the one released July 12, 2021
Then check router ports.
If that looks OK may need to open a suport ticket.

Delete and re-install cameras in the app.

Could you elaborate on which app update? Was it to v2.22.21?
I’ve been having problems with update.

Unplug the camera and plug it back in :+1:

Yes, app update 2.22.21

Maybe it’s the SD card ? Was it the Wyze one ? Do you have a spare camera to see if it’s the camera going buggy ? Hopefully it all gets fixed when a new firmware update rolls out !

Working through all these helpful tips, service back to the cloud is restored. I’m a happy camper again.

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Glad to hear it is resooved. For edification, can you isolate a suggestion that provided solution. :slightly_smiling_face:

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That’s great !! Glad it’s fixed :sparkling_heart:

What worked? I have the same problem.