Not able to re-enable “Person Detection” in Wyze Services after accidental disable it. Any suggestions, Directions?
Using Android 5.1 Phone.
Wyze App version : 2.4.82
Wyze Firmware : 4.19.4.48
Not able to re-enable “Person Detection” in Wyze Services after accidental disable it. Any suggestions, Directions?
Using Android 5.1 Phone.
Wyze App version : 2.4.82
Wyze Firmware : 4.19.4.48
I think you typed the firmware wrong.
I’m on 4.9.4.108.
I have the same issue. When I enter the Wyze service tab, I only see what person detection does with a button to purchase a Wyze camera. I have a Wyze Cam Pan. I have the latest firmware installed.
Welcome to the community, @Dwayne_K. Could you please specify which OS, app version (public or beta), and firmware version? “Latest” is subjective.
OS - Android 5.1
I think App is redirecting to incorrect page. instead of redirecting to Person Detect settings page. it is redirecting to Shopping page.
I am running android os, the camera firmware version is 4.29. 4.41 and the app version is public 2. 4.82.
Thank you, all! Anyone having this issue, please submit a support request via the app, and post the ticket numbers in this thread.
Submit an App Log and/or a Firmware Log.
Firmware 4.19.4.48 is the RTSP firmware which doesn’t support person detection service. You’d have to flash the firmware to 4.9.4.108 in order to use person detection.
It redirected you to the Shop page because you don’t have cameras with firmware that supports person detection.
I mentioned in my previous thread, It was working once upon time, and now it is redirecting me to shopping page.
How i can flash the firmware to 4.9.4.108? Can you describe steps, please… I already turned off RTSP. then restart device same result.
Here are the directions for reflashing firmware from the support page: