Trouble playing video on additional camera

so I have two cameras on the free plan that work excellent and have for years. I bought a third v3 camera and added it. I can use to the new camera for viewing and the visual is fine. However, when it records motion or people it just leaves a gray space and won’t playback the video. The other two cameras are still recording great. Deleted camera #3 and re-installed, but same-same. Any ideas? Do I have to pay for the third one for it to work?

Are you referring to playing back from uSD card recordings, or cloud based events (on the Events tab?

events tab