[97B2C664-43B9-4E2B-A573-DFADC64E8E8E] The images from this camera are blurry and have heavy halos making the camera barely usable. I’ve cleaned the lens and dont see any smudges. Any ideas how to fix this. thx

Since you are already using your warranty and getting a new one, check this out: [Gutting the WYZE CAM V2]

If the camera is under a year old I would contact support . They may replace it.

Thanks. I bought it 2/2019 so Ill try that

Let us know how your experience goes with support

If they let you keep that one and you are mechanically inclined, I’d love to see how dirty that little glass filter is in this one.

As suggested they agreed to replace the camera. Funny thing is they wanted me to update the firmware (which was already up to date) and reboot the camera first. Oviously this could never be a software/firmware issue. Its clearly hardware. It seems like firmware update is the first step these tech su…

A had already started to try and take the camera apart but after removing the two screws I couldn’t separate the bottom from the rest of the housing and I didn’t want to crack/break the plastic. What’s the trick here?

Ah, I found a youtube video that showed how to disassemble the camera (There’s a youtube video for everything these days). When I took it apart sure enough the filter was filthy. It appeared to have some grimy film all over it. I’m curious how that happened since the filter is not in a place where i…

The speculation in another thread is that it is oil or some substance on the lens threads that is evaporating and redepositing over time.

I see. So removing the filter altogether is probably not a good idea since it will just deposit on the lens itself and would be a little harder to clean

Thick Halos around all the lights

Cameras

mobstaj December 21, 2019, 1:57am 5

Probably this well documented and frequent issue. It is present in 5 out of my 7 cameras to varying extents.

https://forums.wyze.com/t/foggy-image-possible-hardware-solution

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Thick Halos around all the lights

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