Thermostat offline repeatedly

[carverofchoice]

We got this accepted as the highest-impact priority issue for the forums this month (Fix-it-Friday). Here is what they are asking for so they can fix this:

@WyzeJasonJ

Forum - Wyze Thermostat drops offline often

Our developers are looking into this issue. If your thermostat drops offline, could you submit a log and post the log number here

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

@speadie @RamblingTexan @haltriumph @oneilldm @DiscountTent and anyone who sees this issue come up, the next time your thermostats drops offline can you submit a log (I’m guessing do this right after it comes back online?) and post the log number in this thread:

Fix-It Friday - 1/5/2024

Hello, everyone! We have a new batch of Fix-It Friday updates for you. Thank you for submitting and voting on issues. Let’s get started. Forum - Wyze Thermostat drops offline often Our developers are looking into this issue. If your thermostat drops offline, could you submit a log and post the log number here In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, …

I’m not experiencing this issue myself, but I submitted it this month on your behalf so we could get something done for you guys! And it was selected as the priority high-impact bug this month for the forums. I hope it helps.

Also, special thanks to speadie for everything you have always done to help out around here related to the thermostats! Your HVAC type of knowledge and volunteered help to everyone is very appreciated.