I agree with the above, however no one that I am aware of is offering replacement parts for their cameras. Please, correct me if I am wrong.
As for their customer service, I’ve seen better but also I’ve seen worse. Unfortunately these are times that we live in, bottom line is all that matters to corporations.
@habib Yes sir, you’re 100% correct. But it shouldn’t be that way. I guess I’m just too old because I remember the days where integrity and standing behind your product meant better business and more customers. And when a loyal customer that has invested a good deal of money in the company also meant something to them. It’s definitely a different time my friend. Fortunately there are still other options out there and I don’t have to settle for blatantly inferior service.
@WyzeJasonJ did you ask as a formality because it’s your job or did you really want to know what my issue was. Im pretty sure I already know the answer to my that but I’ll give you the benefit of the doubt
I asked to learn about your issues so I could bring them to the attention of the Manager in the Customer Service Department. It is a bit harder when I do not have ticket numbers to have them specifically look into; however, I did bring it to their attention and there was not much they could doas we do not sell those parts.
Please, let us know who you decide to go with and if they offer replacement parts for their cameras. I‘d really like to know.
Totally agree. VERY disappointing. Purchased 3 Cams with 30-day free trial, it was confirmed in my account. For some reason it defaulted back displaying no 30-day trial. When I contacted support, I was provided a patronizing decline to honor the trial. I did NOT get support. Bait and switch. I will not be recommending Wyze to anyone.
I appreciate your time and effort Jason I honestly do. You have done more for me than anyone else. The parts aren’t really the issue brother I can buy new cameras if I absolutely have to. I like Wyze cameras. They’re tough little bastards! I don’t know if you’re keeping up with the other people’s posts and my responses to them but I told one person how my cameras came to be in the condition that they are. It took considerable abuse.
No my real issue is the fact that I had a years subscription for 1 camera and I was wanting to put all my cameras on the plus unlimited plan you were running at the time. Well my subscription had auto renewed 1 day before I caught it so it charged my a 1 year single cam sybscription. The email reminded me to get the upgrade. I contacted support thru the app and asked if they could take what I was just charged and apply it to the cam plus unlimited and I would pay the rest then and there. I was told no. I’d have to pay for both subscriptions if I wanted it. I’m not just a customer Jason, when I do something I lean in to it. I have multiple cameras a Wyze watch a Wyze scale and a Wyze 6 router and I’m probably leaving something out regardless I would figure a customer that invested would possibly maybe be given some consideration. I wasn’t asking for any special thing or someone to go out of their way to accommodate me. It was a keystroke or two maximum effort but none of it mattered to the agent I spoke with. That’s why I titled my post the way I did. I didn’t really want to blast it out there like that because that’s not me. I figure maybe I’ll tell you on the side just so you can let them know they should treat their invested customers with a little more consideration. They’ll keep more of them around.
Thanks for listening man. Not that it’ll do much good.
Sorry it took so long for me to circle back around. I have been keeping up with the posts. I truly am sorry you had this experience and I will make sure the head of the support team is aware of this so that in the future we can do better.
I appreciate you Jason. Wyze could use a few more employees like you,in my opinion. I used to be in customer service support for high speed internet so I know a little about it. If I knew I could help a customer and make them feel like we went that extra mile and they got just a little bit more it made my job more rewarding. Unfortunately not everyone feels the same I guess.
Again thanks for your time