The Web Portal is DOWN!

It’s been down over an hour now. I was watching the feed when it kicked me out and sent me to the log in page.

Entered my id and pw, then it served up the page you see. It’s simply an ENDLESS LOOP.

And YES, I cleared the cache, etc and tried on multiple browsers.

same here

It’s comforting to come on here and find out it’s not just my computer, both Chrome and Safari.

I have been trying everything on my pc. works fine off my phone.

Got this response from their support chat bot:

[quote]Web Portal Outage Information*

We apologize for the inconvenience you’re experiencing with the web portal. Here’s what we know:

  • Incident: There was a previous incident where the web portal, view.wyze.com, was taken down to investigate and resolve an issue. This was due to a wrong cloudfront caching setting being selected, affecting a small number of users.
  • Resolution: The portal was back online a few hours later after the issue was addressed.

For the current situation, we don’t have specific details or an ETA for restoration at this moment. We recommend keeping an eye on our Archived Service Advisory Events page for updates. If the issue persists, please reach out to our Wyze Customer Support for further assistance. Thank you for your patience! :blush:[/quote]

On the support topic “Service Status & Known Issues” shows:
Service Status & Known Issues

Glad to know its not just me .

Interesting to note that YESTERDAY, users couldn’t look at any “EVENTS”. But at least you could see your live cams. SMH.

For anyone that’s confused, this is NOT the app you have on your phone, this is their WEB PORTAL.

Clearly, they’ve been tinkering around with the portal the past few days - I just wish they’d at least TEST things first…

But that’s exactly what they were doing! :grin:

I recommend forum users to set the Wyze News category notification settings to “watched” to be notified of any updates to the category which includes product updates, announcements and applicable here, service advisories. Here is the announcement about the issue from yesterday.