Switching account devices to different account? Possible?

[richard_evans]

I would like to transfer my 2 V2 cam’s to a different account as I no longer have access to the account I registered them with. I essentially have locked myself out of my account and cannot do a pword reset because I no longer have access to the email that I used, i switched IPS’s

Is it possible to switch my devises to a new account that I’ve set up with a new email address? I’m going away on vacation soon and would like to have access to my cams when away.

Any suggestions would be helpful. I have submitted a support request but I’m afraid their response might not be in time before I go away.

Thanks,
Rich

[StopICU33]

Hello @richard_evans. Please see the following thread on Switching to different accounts.

Email address update not working

[HDRock]

Yes you can set up all your cams With a new account , You just have to do it The same way you did before as Brand new, Set up each Cam to the new account

[richard_evans]

@HDRock Thanks, Thats what I think I will do.

[kryztoval]

I would also love for this to be possible. Since I am the one taht normally does the set up and configuration of all the cams in my family ( I have set up over 50 cameras so far) and while some have been directly on their account, for large projects I prefer to have the acocunt on my phone to keep walking around while setting everything and to configure remotely. But now I am stuck because I can’t release my account to them and I was not aware transfering was not possible, nor that the recoridng review capability was gone if you were sharing a cam.

So I am voting +1 on this great idea.

[linux_paul]

For the sake of those searching for this topic.

This feature was added to the app in version 2.16.

Ability to Change Email Address

With the release of Wyze App version 2.16 today, you may now change your Wyze account email in the Wyze App at Account > Account > Email. Look for a post soon in #news explaining the differences between your Wyze Account and Forum email addresses.

Now you can change your email and not lose your subscriptions & services, or have to setup devices again.

Posted here too

Email address update not working

I need to update my email address and stuck. The app doesn’t allow it (latest version on Android). When I log in to the website it let’s me edit the other fields under Account Details, but not the email address. Please help! Thanks

[CatHome]

@linux_paul

For the sake of those searching for this topic.

This feature was added to the app in version 2.16.

With the release of Wyze App version 2.16 today, you may now change your Wyze account email in the Wyze App at Account > Account > Email. Look for a post soon in Wyze News explaining the differences between your Wyze Account and Forum email addresses.

Thank you for posting this, I went to change my password, was ready to tap the button to initiate it, and opted to contact Wyze Support first, to verify they were ready to change things on the backend to restore my services to my new email address. Wyze Support intially told me “Don’t do it”, we can’t confirm your services will transfer over, and recommended I create a new account, then transfer my Wyze Devices over to the new account, and they would pro rate subscription and refund as needed.

I pushed back and said that I really didn’t want to manually setup over 70 devices. She ‘put me on hold’ on the chat, and came back and said all was well, go ahead and change your email address.

The warning says it can take 3-5 business days for the services to be moved to your new account. It appears to have taken less than 1 minute for all services to be active on my new email address.

SJ