I have two Wyze cam 2 in two separate places in the house, both connected to the same wifi.
In the last week one of the two has lost audio. I’m not 100% sure since I usually only use the video, but I think audio went away after I upgraded to the latest firmware ending with 37.
To be clear one camera works fine. Video works fine on both.
I already tried a soft restart via the app and also disconnecting power and waiting 10-15 seconds.
Any suggestions? Anyone else had this issue?
Have you tried pairing the camera over again completely? Is the firmware up to date?
Latest firmware available.
I’ll try pairing freshly this weekend
I tried both pairing again and factory reset.
I also noticed that I haven’t received any notifications of audio events in days.
Anyone from Wyze checking? Should I file a ticket for replacement?
Here are the troubleshooting guides:
https://support.wyzecam.com/hc/en-us/categories/360000596591-Troubleshooting
If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support request including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.