To start, I will clarify that I work in internet security; my network is secured, and my devices all have customized logins with substantial passwords. I have not used yahoo services in over a decade and this would not be related to the breech I’ve seen mentioned as a dismissal of similar issues, like this concerned parent: Stranger’s Voice Calling Child By Name
Not long ago I was sitting in my living room conversing with a friend and we both heard a very clear voice, identical to the clarity and volume heard when using the two-way communication features. The voice chimed in with a very rude inquiry/supposition that I won’t even repeat here, but it was an accented male voice that addressed us specifically.
This experience leads me to believe that Wyze staff are monitoring these devices uninvited - this has already been confirmed misbehavior for Amazon and Google, so it doesn’t seem like much of a stretch that other people running similar services, somehow, don’t know better.
Combined with the knowledge that Wyze is offering ‘real person’ security monitoring features, it seems undeniable that they have backdoor access to all devices, and have already set things up to monitor user devices remotely, and seemingly already doing so uninvited.
If anyone from Wyze sees this, please clarify for us:
- What is the extent of your remote access capability to Wyze devices?
- What are your internal policies for monitoring devices and captured media?
- What checks do you have in place to prevent abuse?
- What enforcement and compensation do you invoke for violations of customer privacy?
- What guarantee do you provide that you are not violating the privacy of your users by interacting with their devices or viewing their recordings without invitation to do so?