Stolen Camera V3

[carverofchoice]

@carverofchoice

#AMA2ASK
(asking 10/25/24)

I asked as promised. Here is the answer we got:

@carverofchoice

It was reported in this public thread (and brought up in several others) that Wyze’s system recently changed so that if someone steals a Wyze camera and sets it up on a new account, all the Cloud events on the original owner’s account are also erased so the theft isn’t even able to be seen anymore or turned over to authorities to identify the thief because the evidence is destroyed. This didn’t used to be possible as shown by sources in this post as well as your early release notes.

Can you tell us why this changed to not protect cloud events of a stolen camera, if this is being fixed, and if so, what kind of fix are you implementing, and any kind of ETA? Or will this vulnerability remain in place for the foreseeable future?

Thank you for this question. It is outside the scope of our participants today, but I do know we are working on a solution. I will try to get more information and follow up here.