Unless you want to spend time to wait on the phone for support (which can be lengthy, but it can also be quick and overall phone support seems to be really good), you could be waiting for weeks to hear something back after submitting an email support request. They eventually do get back to you though 
But this forum is very helpful, and there are some people who have a lot of experience with Wyze quirks.
There is a post somewhere on the forum that explains why Android Location needs to be on to get any kind of connection. The essence is that Google wants to track you anywhere and everywhere you go so they can send you targeted ads wherever you are. That’s why they push to have everything on, like Location and Bluetooth. And that’s why they seem to have buried this requirement deep into the Android OS.
The last time that new Wyze Lock firmware was released, I was not able to update that without Location turned on. It just wouldn’t work. After deleting and resetting the Lock and reinstalling the App and everything, I found a note on the forum that suggested Location should be on. It would really have helped if the App would see this and notify that Location is turned off.
But once a device has been set up and added to the App, you can turn off both Bluetooth and Location on your phone, so that’s what I do. When I added the Sprinkler Controller a couple of weeks ago I had forgotten that I have Location off, so it’s something to keep in mind.
Also, browsing the forums I’ve seen that Android 11 may not (yet) work as expected in some cases. Android 10 seems to be the sweet spot for right now.