This is all toward more effective connectivity troubleshooting for the customer. I contend that the more solidly informed you are about the fundamentals the better chance you have of self-helping.
FYI, I don’t really WANT to talk to tech support; nice as they are, I’m not lonely. If I get stumped after exhaustive self-help, THEN I need some tea and sympathy along with a magic bullet:
My friend, I feel your pain, here’s a potential non-intuitive solution.
I love you, Wyze wizard, as we speak I am ordering more product to gift my circle of friends and associates!
If I have a diagram and someone starts talking tech code, I can follow along better if I can “place” the component they’re speaking about on a diagram, then see the relationship of it to other components and the structure as a whole. I’m sure this is obvious and I’m not trying to school you , just to make explicit to Wyze why I’ve been advocating for MORE GRAPHICS in their support materials.
It’s much akin to having a world map app open on half your PC screen while reading a difficult piece about foreign policy on the other. Find the location, zoom-in, zoom-out… pan, spin, overlay… Ohhhhhh, interesting! I’m ready for the next gnarly nugget. 